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Customer Success Manager EMEA (m/w/d)

3 hours, 14 minutes ago
Germany
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Content Marketing E-commerce Salesforce
Apply Now
AppSamurai

AppSamurai

AppSamurai provides an AI-driven platform that enables app and game developers to create, manage, and optimize mobile advertising campaigns for effective user acquisition and growth.

Media
51-250
Founded 2016
$5M raised
View All Jobs 7

Description

  • Own the end-to-end customer relationship from onboarding through renewal and expansion.
  • Lead onboarding calls and dashboard workshops to accelerate customer time to value.
  • Monitor account health and usage data to identify and address churn risks.
  • Develop content and engagement strategies aligned with customer goals using Storyly’s widgets, placements, and AI-powered Flows.
  • Run business reviews connecting product usage to outcomes such as conversion, retention, and average order value.
  • Own renewals, identify expansion opportunities, and negotiate commercial terms.
  • Partner with Product, Engineering, and Support to resolve issues and influence the product roadmap.
  • Create case studies, customer references, and reviews based on successful outcomes.
  • Represent Storyly at relevant events and visit customers when appropriate.

Requirements

  • 3+ years of experience in a customer-facing Customer Success or Account Management role at a B2B SaaS company.
  • Demonstrated ownership of renewals, upselling, and commercial negotiations.
  • Experience managing mid-market or enterprise accounts, ideally in ecommerce, retail, fintech, betting, or mobile-first products.
  • Ability to analyze usage and analytics data to diagnose adoption gaps.
  • Experience collaborating cross-functionally with Product and Engineering to resolve customer issues.
  • Willingness to travel to customer offices and events approximately 10% of the time.
  • Native or professional-level English and Hebrew communication skills.
  • Experience with mobile commerce, retail media, or in-app engagement platforms preferred.
  • Familiarity with Salesforce, Custify, or similar customer success tools preferred.
  • Experience in ecommerce, finance, utilities, or loyalty programs preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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