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Technical Customer Success Manager

2 hours, 44 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CDN CRM
Apply Now
Cloudinary

Cloudinary

Cloudinary is a top SaaS provider for image and video management, optimizing media delivery to enhance user experiences.

Internet Software & Services
251-1K
Founded 2011
View All Jobs 2

Description

  • Manage a portfolio of enterprise customers throughout the post-sales journey.
  • Serve as the primary technical contact for customer stakeholders.
  • Advise customers on best practices for implementing and using Cloudinary solutions.
  • Conduct business reviews, adoption planning, and technical guidance sessions.
  • Monitor customer health, product usage, and adoption metrics to identify risks and opportunities.
  • Develop and execute customer success plans supporting adoption and renewals.
  • Identify expansion opportunities and partner with Account Managers on growth conversations.
  • Coordinate internal teams to resolve escalated customer issues.
  • Share customer feedback and insights with Product and Engineering teams.
  • Maintain accurate account information, success plans, and activities in CRM and Customer Success platforms.

Requirements

  • Must live in New York or New Jersey.
  • 7+ years of Customer Success or Technical Customer Success experience in a SaaS environment.
  • Experience with Customer Success processes and practices.
  • Experience managing large enterprise relationships and supporting successful renewals.
  • Technical experience with SaaS platforms, APIs, web technologies, or cloud applications.
  • Experience working with developers, architects, or engineering teams.
  • Experience conducting technical renewal negotiations with Sales representatives.
  • Strong customer communication, relationship management, and organizational skills.
  • Ability to use customer data and health metrics to prioritize engagement and improve adoption.
  • Willingness to travel up to 20%.
  • Experience with Digital Asset Management, media, image, or video technologies preferred.
  • Familiarity with CDN, cloud, or developer-focused technologies preferred.

Benefits

  • 100% company-sponsored medical, dental, and vision plans for employees and families.
  • HSA company contribution.
  • 401(k) matching program.
  • Robust vacation and wellness policy.
  • Annual professional development stipend.
  • Catered lunches or food stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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