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Senior Customer Success Manager

3 hours, 44 minutes ago
Australia
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Azeus Convene

Azeus Convene

Convene Board Management Software | Board Governance Solutions Drive board success with Convene, our award winning board portal. Enhance your experience with our other solutions for seamless meetings and improved governance. Digital meeting app and por...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 19

Description

  • Own the customer lifecycle from onboarding through renewal, retention, and expansion.
  • Manage an Australian customer portfolio, monitoring satisfaction, engagement, product usage, risks, renewals, and growth opportunities.
  • Advise customers on governance needs and best practices for using Convene.
  • Build trusted relationships with CEOs, Board members, Company Secretaries, governance professionals, and executive teams.
  • Identify and develop upsell, cross-sell, adoption, and account-expansion opportunities.
  • Create customer advocates through referrals, testimonials, case studies, references, and speaking opportunities.
  • Support onboarding and implementation, ensuring smooth transition into ongoing Customer Success.
  • Communicate customer feedback, insights, and product requirements to Product, Marketing, and Sales teams.
  • Develop account plans covering renewal strategy, stakeholder mapping, growth opportunities, and risk mitigation.
  • Maintain accurate CRM records and report regularly on account status, renewals, risks, opportunities, and engagement.
  • Travel interstate for customer meetings, events, conferences, and other business activities.

Requirements

  • 3+ years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role.
  • Experience working in a SaaS environment preferred; technology or IT industry experience advantageous.
  • Demonstrated experience managing customer portfolios and owning retention, renewals, and account growth.
  • Strong commercial awareness with the ability to identify and develop upsell and cross-sell opportunities.
  • Confidence engaging with senior stakeholders and decision-makers.
  • Strong organizational and account-management skills, including the ability to manage multiple priorities and deadlines.
  • Experience using CRM systems to manage customer relationships, activities, opportunities, and account information.
  • Excellent written and verbal communication skills.
  • Proactive, solutions-focused approach with a commitment to customer outcomes.
  • Ability to work independently and collaborate with Sales, Marketing, Product, and Customer Success teams.
  • Willingness to travel interstate as required.

Interested in this position?

Apply directly on the company website

Apply Now

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