RemoteLeaf Logo
Log in Sign up

Senior Customer Success Associate

4 weeks, 1 day ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
rePurpose Global

rePurpose Global

rePurpose Global is a leading Plastic Action Platform empowering businesses and individuals to reduce plastic waste, revive lives, and restore nature's balance through innovative solutions and impactful projects.

Professional Services
51-250
Founded 2016
$0M raised
View All Jobs 2

Description

  • Own and manage a high-volume portfolio of automated customer accounts.
  • Deliver smooth onboarding experiences, including webinars, account setup, and communications enrollment.
  • Manage the ticketing system and ensure customer queries are responded to within a 24-hour SLA.
  • Provide clear, helpful, and proactive customer communication that minimizes customer effort.
  • Maintain and optimize customer lifecycle touchpoints using structured playbooks and templates.
  • Monitor customer health signals, usage trends, and engagement patterns to identify risk proactively.
  • Own renewals and identify churn risks early to ensure continuity.
  • Track and report on ticket volumes, response times, SLA adherence, and customer health.
  • Identify recurring customer issues and turn them into scalable solutions such as FAQs, playbooks, and automation rules.
  • Design and improve customer-facing workflows, enablement materials, and lifecycle strategies in collaboration with the manager.

Requirements

  • 2+ years of experience in customer success, support, operations, or a similar role.
  • Strong spoken and written communication skills with a clear, concise, and empathetic style.
  • Highly organized with the ability to juggle multiple priorities.
  • Strong attention to detail and the ability to keep customer-facing data, interfaces, and content accurate and up to date.
  • Comfort working with data and identifying patterns.
  • Strong problem-solving skills with the ability to identify and propose effective solutions.
  • Proactive, self-directed mindset with the ability to work autonomously and set priorities independently.
  • Adaptable and comfortable in a fast-paced, evolving environment with changing scopes and multiple responsibilities.
  • Interest in sustainability, climate, or impact-driven businesses.
  • Familiarity with ticketing systems or CRM tools such as Zendesk, HubSpot, or Salesforce.
  • Preferred: based in New York or on the East Coast, with availability for 3 days per week in the New York City office at 1460 Broadway.

Benefits

  • Competitive salary of $70,000 to $90,000 per year, based on skills and experience.
  • Medical coverage.
  • Wellness fund.
  • Learning opportunities.
  • WeWork partnerships.
  • Flexible compensation within the posted salary range based on candidate qualifications.
  • Remote role with preference for New York or East Coast candidates.
  • Opportunity to work with a global team across multiple international locations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Virtual Assistance Services

CRM Coordinator

Virtual Assistance Services 11-50 Professional Services

A premium Australian medispa business is hiring a part-time remote CRM Coordinator to manage client communications, booking follow-up, and database activities that convert marketing interest into clinic appointments.

Philippines Full-time Junior Business Development Customer Success
1 hour, 21 minutes ago
VulnCheck

Customer Success Engineer - Austin, TX

VulnCheck 11-50 Internet Software & Services

VulnCheck is hiring a remote Customer Success Engineer in the Greater Austin, TX area to help enterprise and security customers implement, integrate, and operationalize its vulnerability intelligence platform across their workflows.

United States Full-time Junior Customer Success
Cybersecurity Go JSON Python REST API SIEM
1 hour, 36 minutes ago
Classet

Bilingual Enrollment Coordinator - CMA/RMA in MST or PST

Classet 1-10 Internet Software & Services

Chronic Care Staffing is hiring a remote CCM/RPM Enrollment Coordinator to support chronic care programs by guiding patients through enrollment and helping coordinate care from a remote setting.

United States Full-time Junior Customer Success Project Coordinator
$0k-$0k
HIPAA
1 hour, 51 minutes ago
Revinate

Customer Success Operations Coordinator, APAC

Revinate 51-250 IT Services

Revinate is hiring a Customer Success Operations Coordinator in India to support its APAC Customer Success team by managing account operations, onboarding Guest Feedback customers, and handling frontline support for global hospitality accounts.

India Full-time Junior Customer Success Operations Specialist
JIRA Salesforce
1 hour, 51 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers