Senior Customer Success Associate

2 months, 1 week ago
Full-time
Junior
Customer and Technical Support
rePurpose Global

rePurpose Global

rePurpose Global is a leading Plastic Action Platform empowering businesses and individuals to reduce plastic waste, revive lives, and restore nature's balance through innovative solutions and impactful projects.

Professional Services
51-250
Founded 2016
$0M raised

Description

  • Own and manage a high-volume portfolio of automated customer accounts.
  • Deliver smooth onboarding experiences, including webinars, account setup, and communications enrollment.
  • Manage the ticketing system and ensure customer queries are responded to within a 24-hour SLA.
  • Provide clear, helpful, and proactive customer communication that minimizes customer effort.
  • Maintain and optimize customer lifecycle touchpoints using structured playbooks and templates.
  • Monitor customer health signals, usage trends, and engagement patterns to identify risk proactively.
  • Own renewals and identify churn risks early to ensure continuity.
  • Track and report on ticket volumes, response times, SLA adherence, and customer health.
  • Identify recurring customer issues and turn them into scalable solutions such as FAQs, playbooks, and automation rules.
  • Design and improve customer-facing workflows, enablement materials, and lifecycle strategies in collaboration with the manager.

Requirements

  • 2+ years of experience in customer success, support, operations, or a similar role.
  • Strong spoken and written communication skills with a clear, concise, and empathetic style.
  • Highly organized with the ability to juggle multiple priorities.
  • Strong attention to detail and the ability to keep customer-facing data, interfaces, and content accurate and up to date.
  • Comfort working with data and identifying patterns.
  • Strong problem-solving skills with the ability to identify and propose effective solutions.
  • Proactive, self-directed mindset with the ability to work autonomously and set priorities independently.
  • Adaptable and comfortable in a fast-paced, evolving environment with changing scopes and multiple responsibilities.
  • Interest in sustainability, climate, or impact-driven businesses.
  • Familiarity with ticketing systems or CRM tools such as Zendesk, HubSpot, or Salesforce.
  • Preferred: based in New York or on the East Coast, with availability for 3 days per week in the New York City office at 1460 Broadway.

Benefits

  • Competitive salary of $70,000 to $90,000 per year, based on skills and experience.
  • Medical coverage.
  • Wellness fund.
  • Learning opportunities.
  • WeWork partnerships.
  • Flexible compensation within the posted salary range based on candidate qualifications.
  • Remote role with preference for New York or East Coast candidates.
  • Opportunity to work with a global team across multiple international locations.

Interested in this position?

Apply directly on the company website

Apply Now

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