Customer Retention Specialist

2 hours, 41 minutes ago
Full-time
Junior
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Conduct daily outbound outreach to assigned accounts through calls, emails, and follow-ups.
  • Engage customers flagged for health score decline, payment failures, cancellation intent, low product usage, and reactivation opportunities.
  • Identify root causes behind customer concerns through active listening and discovery.
  • Provide consultative guidance and structured solutions to retain and support customers.
  • Communicate HighLevel’s value clearly and confidently to customers.
  • Handle objections professionally and work toward mutually beneficial outcomes.
  • Identify opportunities for plan optimization, upgrades, or reactivation.
  • Accurately log interactions, update CRM records in GHL, and maintain case documentation.
  • Apply appropriate tags and track outcomes for reporting and analysis.
  • Identify retention trends and recurring issues, and share feedback with leadership.

Requirements

  • Strong English communication skills, both verbal and written.
  • Effective objection-handling and follow-up abilities.
  • Experience working in a remote environment with structured daily targets.
  • Organized, process-driven, and detail-oriented approach.
  • Familiarity with SaaS products and CRM systems; GHL experience is a plus.
  • Working knowledge of Google Suite, including Docs, Sheets, and Calendar.
  • Ability to multitask while maintaining quality.
  • Customer-focused mindset with high emotional intelligence.
  • Comfort operating in a fast-paced, data-driven environment.
  • Reliable high-speed internet and a distraction-free workspace.
  • Bachelor’s degree preferred.
  • 2+ years of Customer Service or B2B Sales experience.

Benefits

  • Salary range of $44,000 to $52,000 annually.
  • Remote-first work environment.
  • Opportunity to work for a global company serving customers in 150+ countries.
  • Mission-driven role with measurable impact on retention, engagement, and revenue.
  • Equal Opportunity Employer status.

Interested in this position?

Apply directly on the company website

Apply Now

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