Customer Retention Specialist

2 weeks, 6 days ago
Full-time
Junior
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Conduct daily outbound outreach to assigned accounts through calls, emails, and follow-ups.
  • Engage customers flagged for health score decline, payment failures, cancellation intent, low product usage, and reactivation opportunities.
  • Identify root causes behind customer concerns through active listening and discovery.
  • Provide consultative guidance and structured solutions to retain and support customers.
  • Communicate HighLevel’s value clearly and confidently to customers.
  • Handle objections professionally and work toward mutually beneficial outcomes.
  • Identify opportunities for plan optimization, upgrades, or reactivation.
  • Accurately log interactions, update CRM records in GHL, and maintain case documentation.
  • Apply appropriate tags and track outcomes for reporting and analysis.
  • Identify retention trends and recurring issues, and share feedback with leadership.

Requirements

  • Strong English communication skills, both verbal and written.
  • Effective objection-handling and follow-up abilities.
  • Experience working in a remote environment with structured daily targets.
  • Organized, process-driven, and detail-oriented approach.
  • Familiarity with SaaS products and CRM systems; GHL experience is a plus.
  • Working knowledge of Google Suite, including Docs, Sheets, and Calendar.
  • Ability to multitask while maintaining quality.
  • Customer-focused mindset with high emotional intelligence.
  • Comfort operating in a fast-paced, data-driven environment.
  • Reliable high-speed internet and a distraction-free workspace.
  • Bachelor’s degree preferred.
  • 2+ years of Customer Service or B2B Sales experience.

Benefits

  • Salary range of $44,000 to $52,000 annually.
  • Remote-first work environment.
  • Opportunity to work for a global company serving customers in 150+ countries.
  • Mission-driven role with measurable impact on retention, engagement, and revenue.
  • Equal Opportunity Employer status.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Care Concierge, US Remote

Carewell 51-250 Health Care Providers & Services

Carewell is hiring a Remote Care Concierge to support older adults with serious chronic conditions through remote care navigation, coordination, education, and advocacy.

1 day, 19 hours ago

Cloud Architect - Productivity (Google Workspace/O365)

Zendesk 5K-10K Professional Services

DoiT is hiring a remote Cloud Architect - Productivity to support global customers with Google Workspace and Microsoft 365 administration, migrations, and collaboration operations.

AWS Azure GCP Generative AI Kubernetes PowerShell
2 days, 18 hours ago

Director, Partner Success

Engine.com 1-10 Machinery

Engine is seeking a Director of Partner Success to lead its channel and Omni partner organizations, overseeing strategic enterprise integrations and driving partner-led growth for its travel and spend platform.

Microservices
2 days, 19 hours ago

Customer Success & Logistics Coordinator (High-Ticket Client Experience)

Assist World IT Services

A premium lifestyle brand is seeking a Customer Success & Logistics Coordinator to manage customer relationships, order coordination, and delivery support from first enquiry through final delivery.

2 days, 19 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers