RemoteLeaf Logo
Log in Sign up

Technical Success Manager

4 weeks, 1 day ago
France, Spain, United Kingdom, Germany
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Datadog
Apply Now
RemoteWoman

RemoteWoman

RemoteWoman is a platform that connects women with remote job opportunities at female-friendly companies in various fields such as marketing, development, design, product, sales, and support. They also offer a service for obtaining a legal US marriage ...

Internet Software & Services
1-10
View All Jobs 4

Description

  • Own the post-go-live relationship for high-value customer accounts as a technical authority.
  • Guide customers through complex growth phases and architectural changes to keep configurations optimized for performance and scalability.
  • Identify underused platform features and provide technical guidance that helps customers realize full value from the platform.
  • Act as the liaison between customers and internal Support, Product, and Engineering teams to support root cause analysis and influence the roadmap.
  • Develop reusable workflows, technical playbooks, and templates that improve efficiency across the customer success organization.
  • Document unique customer challenges and contribute to scalable internal knowledge sharing.
  • Align platform capabilities with customers’ long-term business objectives.
  • Support customers proactively to prevent friction before it starts.

Requirements

  • 5–8+ years of experience in technical account management or systems engineering.
  • Deep experience in cloud infrastructure and developer tools.
  • Ability to design technical workflows and architectures aligned with diverse infrastructure standards.
  • Strong emotional intelligence and communication skills to build trust with executives and engineering leaders.
  • Professional fluency in English and either French or German is required.
  • Experience in a PaaS ecosystem or with developer-focused organizations.
  • Formal experience or certification in change management methodologies related to software adoption is preferred.
  • Familiarity with customer success platforms such as Gainsight or ChurnZero is preferred.
  • Familiarity with product analytics tools such as Datadog or Pendo is preferred.
  • Background in DevOps or software development is a plus.
  • Legally authorized to work in France, Germany, Spain, or the United Kingdom is required, as visa sponsorship is not available.

Benefits

  • Flexible PTO.
  • Comprehensive healthcare coverage in the UK, France, and Spain.
  • Company stock options.
  • Professional development budget.
  • Office equipment budget.
  • Wellness budget.
  • Annual team gatherings.
  • Internet reimbursement.
  • Inclusive parental leave.
  • Remote work travel program.
  • Remote-first, globally distributed work environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

A

Customer Onboarding Lead

AI Acquisition 51-200 Business Consulting and Services

AI Acquisition is hiring a senior onboarding leader to own the customer journey from payment through activation, renewal, and referral for a newer product line in a fast-moving, profitable, bootstrapped company.

South Africa Full-time Senior Customer Success Manager
26 minutes ago
Zscaler

Manager, Technical Success

Zscaler 1K-5K Internet Software & Services

Zscaler is hiring a remote Manager, Technical Success Management in Germany to lead a team focused on customer success, retention, and adoption of its Zero Trust platform.

Germany Full-time Lead Customer Success Manager
AWS Azure Cybersecurity GCP
53 minutes ago
G-P/Globalization Partners

Customer Adoption Manager

G-P/Globalization Partners 1K-5K Professional Services

G-P is hiring a Customer Adoption Manager to lead post-sales onboarding, customer handovers, and early adoption efforts for its global SaaS platform.

Ireland Full-time Mid Level Customer Success Manager
Salesforce
1 hour, 8 minutes ago
Cato Networks

Customer Success Manager, AI Security

Cato Networks 251-1K Diversified Telecommunication Services

Cato Networks is hiring a Senior Customer Success Manager, AI Security to manage enterprise customers for its AI Security platform and drive adoption, renewals, and expansion in a cloud-delivered security environment.

United States Full-time Senior Customer Success Manager
$160k-$210k
Cybersecurity LLM SIEM
1 hour, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers