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Benefits Operations Specialist - AMER

2 weeks, 4 days ago
United States
Full-time
Mid Level
Human Resources
Operations
Notion
Apply Now
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised
View All Jobs 225

Description

  • Provide support to employees and clients on benefits plans, enrollment and unenrollment, invoicing, and platform-related questions.
  • Process and resolve tickets and escalations through Zendesk and email.
  • Execute data-related tasks such as preparation, entry, and downloads with care and precision.
  • Help define, document, and execute standard operating procedures.
  • Collaborate with the Benefits team and other departments to analyze customer needs and deliver effective solutions.
  • Provide analytical, administrative, and technical support for maintaining benefits programs and plan administration.
  • Maintain operations process documentation and identify opportunities for automation and process streamlining.
  • Research information and distill written knowledge in Notion.
  • Act as an internal and external champion of Remote’s values and Benefits team goals.

Requirements

  • Experience in HR operations and employee benefits, ideally delivering US PEO services.
  • Strong customer service orientation with a commitment to excellent support.
  • Strong organizational and time management skills.
  • Strong verbal, written, and interpersonal communication skills.
  • Ability to work in a fast-paced environment and multitask across various tech tools.
  • Self-directed and proactive, operating as a "manager of one."
  • Fluent written and spoken English.
  • Remote work experience is a plus, but not required.

Benefits

  • Annual salary range of $35,250 to $89,250 USD.
  • Work from anywhere with a fully remote setup.
  • Flexible paid time off.
  • Flexible working hours in an async environment.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget, home office budget, and IT equipment.
  • Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

Apply Now

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