Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services

Industrials

11-50 (15)

Founded 2018

30 open positions

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Mentee Success & Engagement Executive

3 hours, 26 minutes ago

South Africa

Full-time

Mid Level

Customer Success

Customer and Technical Support

CRM HubSpot Salesforce Zoho CRM

Apply Now

Remote Recruitment

Professional Services

11-50

Founded 2018

View All Jobs 30

Description

Conduct regular outbound calls with assigned mentees to monitor progress and engagement.
Provide encouragement, accountability, and guidance throughout the learning journey.
Identify challenges or barriers impacting mentee success and recommend appropriate solutions.
Direct mentees to relevant programme resources, events, and support materials.
Maintain regular communication to support participation and satisfaction.
Build strong, trusted relationships with mentees through consistent engagement.
Serve as a primary point of contact for mentee enquiries and support.
Collaborate with internal teams to ensure a seamless customer experience.
Identify mentees with significant milestones or success stories for further engagement.
Conduct interviews and gather testimonials, case studies, and success stories.
Work with the marketing team to showcase participant achievements and programme impact.
Maintain accurate records of interactions and activities in the CRM system.
Track engagement, retention, and sales-related KPIs.
Prepare regular reports on mentee progress, feedback, and performance metrics.
Complete administrative tasks accurately and efficiently.

Requirements

Proven experience in Customer Success, Account Management, Client Services, Sales, or a similar role.
Experience in an education, coaching, mentoring, membership, or training environment is highly desirable.
Excellent verbal communication skills with the ability to build rapport quickly.
Strong active listening and relationship-building skills.
Demonstrated ability to influence and engage customers effectively.
Experience working towards performance targets and KPIs.
Proficiency with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar systems.
Exceptional organisational and time management skills.
Self-motivated with the ability to work independently and collaboratively.
Knowledge of property investment, wealth education, or financial coaching is advantageous.
Reliable laptop/computer and stable high-speed internet connection.

Interested in this position?

Apply directly on the company website

Apply Now

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