Senior Client Success Associate

1 hour, 41 minutes ago
Full-time
Mid Level
Customer and Technical Support
YipitData

YipitData

YipitData specializes in market research for the disruptive economy by analyzing billions of data points daily to deliver accurate and timely insights on over 1,000 companies, aiding investors in making informed decisions and helping businesses enhance...

Professional Services
251-1K
Founded 2013
$492M raised

Description

  • Support and grow YipitData’s client base across the Asia Pacific market.
  • Interact with sophisticated investors to identify engagement opportunities.
  • Build and maintain meaningful client relationships through account management.
  • Find creative ways to drive value and increase user engagement.
  • Serve as a trusted resource by helping clients get the most value from the company’s research.
  • Develop expertise in the company’s products and investment narratives.
  • Identify and execute expansion opportunities, risk mitigation, and engagement strategies.
  • Manage a high-touch, high-volume client base.
  • Communicate complex ideas clearly to a wide range of audiences.

Requirements

  • Professional fluency in both English and Mandarin, spoken and written.
  • 2 to 5 years of experience in the expert network or financial industry preferred.
  • Strong interest in financial markets and belief in data-powered products.
  • Excellent oral and written communication skills, including strong questioning skills.
  • Ability to communicate complex ideas clearly to diverse audiences.
  • Strong judgment when handling a wide variety of client situations and communications.
  • Sensitivity to client needs and ability to build strong relationships.
  • Ability to manage a high-touch, high-volume client base.
  • Positive, self-starter, and team-oriented mindset.
  • Resourceful, resilient, and eager to learn.

Benefits

  • Highly competitive salary and commission plan.
  • Growth based on impact rather than tenure, face-time, or office politics.
  • Environment that emphasizes ownership, respect, and trust.
  • Opportunities to learn, self-improve, and master skills.

Interested in this position?

Apply directly on the company website

Apply Now

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