Behavioral Health Case Manager

2 hours, 24 minutes ago
Full-time
Mid Level
Customer and Technical Support
WelbeHealth

WelbeHealth

WelbeHealth is a full-service healthcare company that offers personalized support to help seniors age well at home and in their community. Their Program of All-Inclusive Care for the Elderly (PACE) provides comprehensive services at no cost, including ...

Family Services
251-1K
Founded 2015
$31M raised

Description

  • Serve as the main point of contact for new participants and their families during the first 90 days of enrollment and beyond.
  • Facilitate care coordination from pre-enrollment through enrollment by attending hand-off meetings with Enrollment and interdisciplinary teams.
  • Ensure prospective participants receive timely assessments, clear communication about next steps, and a smooth first-day onboarding experience.
  • Review new participant tracking tools to identify immediate needs and coordinate with the interdisciplinary team to address them.
  • Oversee monthly new enrollee orientation day, including WelbeLink setup, vitals and emergency equipment, center tours, and IDT introductions.
  • Conduct participant check-ins at 30, 60, and 90 days post-enrollment and on an ongoing basis.
  • Partner with Behavioral Health and Social Work teams to conduct recurring check-ins with high-risk participants.
  • Identify participants at risk for disenrollment and follow up in the community and center to address concerns and support engagement.

Requirements

  • Bachelor’s degree in human services, communications, hospitality, or a related field, or equivalent professional experience.
  • Minimum of 4 years of experience in customer service, hospitality, or another customer-facing role.
  • Experience in data entry and analysis.
  • Proficiency with Microsoft Office programs.
  • Ability to manage sensitive conversations with compassion and discretion.
  • Highly motivated and self-directed, with the ability to execute in a fast-changing environment.
  • Ability to make sound decisions in emergency situations.
  • 4 years of customer service experience is preferred/ideal.
  • Professional experience may be substituted for the degree requirement.

Benefits

  • Medical, dental, and vision insurance coverage.
  • 17 days of PTO, 12 holidays, and 6 sick days.
  • 401(k) savings plan with company match.
  • Base salary plus bonus.
  • Competitive total rewards package.
  • Additional benefits offered.
  • $26.50 to $33.93 per hour compensation range.

Interested in this position?

Apply directly on the company website

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