Customer Care Specialist

51 minutes ago
Contract
Mid Level
Customer and Technical Support
Threecolts

Threecolts

Threecolts: The #1 Retail & Marketplace Automation Platform empowering businesses to optimize operations, manage inventory, and support profit recovery efforts across major selling channels like Amazon and Walmart.

Internet Software & Services
51-250
$178M raised

Description

  • Deliver customer care through chat, email, and 1:1 or team meetings.
  • Troubleshoot technical issues and perform data analysis to identify root causes and solutions.
  • Handle cancellations, product questions, account support, and customer complaints.
  • Research internal documentation and resources to solve complex issues before escalating.
  • Drive upsells and account expansion during support interactions.
  • Gather customer feedback and share feature requests or workarounds with internal teams.
  • Create and update internal macros and documentation.
  • Collaborate with the Customer Interactions team and other departments.

Requirements

  • Minimum 4 years of customer service experience in SaaS.
  • Proven experience executing sales, upselling, or account expansion in a customer support or customer success environment.
  • Proven ability to maintain high CSAT scores through empathetic, customer-centric communication.
  • Strong resourcefulness and ability to troubleshoot and research independently before asking for help.
  • Ability to balance AI-enabled efficiency with warm, personalized customer interactions.
  • Excellent written and verbal communication skills.
  • Comfort leading video calls and 1:1 or team customer meetings.
  • Ability to work independently under pressure, multitask, and contribute in a results-oriented team environment.
  • Own device required for the role.
  • Availability to work 8:00 AM to 5:00 PM Eastern Time, Monday through Friday.

Benefits

  • Compensation of $22,000 per year.
  • Independent contractor role.
  • Monday to Friday schedule.
  • Fixed working hours from 8:00 AM to 5:00 PM Eastern Time.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Client Success Associate

YipitData 251-1K Professional Services

YipitData is hiring a Client Strategy Associate in APAC to support its growing client base by managing investor relationships and helping clients maximize value from the company’s research products.

51 minutes ago

VIP Support Specialist

DentalXChange 51-250 Internet Software & Services

DentalXChange is hiring a VIP Support Specialist to provide high-touch operational and account support for executive accounts, serving as the primary contact for resolving client inquiries and supporting retention.

Salesforce
1 hour, 6 minutes ago

Senior Client Success Associate

YipitData 251-1K Professional Services

YipitData is hiring an APAC Client Strategy Associate to help manage and grow relationships with sophisticated investors across the Asia Pacific market and maximize the value of its research products.

1 hour, 6 minutes ago

EDI Specialist

DentalXChange 51-250 Internet Software & Services

DentalXChange is hiring an EDI Specialist to support production operations, resolve EDI transaction issues, and keep client-facing processes running accurately across internal teams and external partners.

XML
1 hour, 6 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers