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Hiring Success Manager - APAC

20 hours, 2 minutes ago
India, Philippines, Australia
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Remofirst

Remofirst

Remofirst: Simplifying global HR solutions with streamlined payroll, compliance, and remote hiring in 180+ countries.

Professional Services
11-50
Founded 2021
View All Jobs 18

Description

  • Manage a portfolio of employees and oversee the end-to-end onboarding process through the RemoFirst platform.
  • Advise clients and employees on global employment requirements in the country of hire.
  • Explain how to hire compliantly via Employer of Record (EOR) arrangements.
  • Gather required documentation and coordinate locally compliant paperwork with third-party partners.
  • Provide proactive updates to all parties involved throughout the hiring and onboarding process.
  • Keep internal platforms and onboarding records accurate and up to date.
  • Use EOR expertise and internal knowledge resources to guide clients on compliant global hiring best practices.
  • Collect user feedback and share it with the Product team to help improve future enhancements.
  • Stay current on product updates so you can advise clients and team members effectively.
  • Proactively manage onboarding service issues and resolve problems with internal teams and local partners.

Requirements

  • 2+ years of experience in Account Management or Customer Support/Success roles, ideally in an HR Tech SaaS environment.
  • Experience in Talent Acquisition or HR operations is also highly relevant.
  • Experience supporting EOR (Employer of Record), global HR, or payroll-related workflows.
  • Strong organizational and time-management skills to manage multiple onboardings across global time zones.
  • A proactive mindset with the ability to anticipate challenges, take initiative, and seek improvements.
  • Proven ability to collaborate effectively in a remote-first, globally distributed environment.
  • Excellent written and verbal English communication skills.
  • Strong attention to detail to ensure compliance and accuracy across countries.
  • Empathy and strong people skills to communicate with clients and their employees.
  • Ability to work independently and autonomously while knowing when to ask for help or confirm a solution.

Benefits

  • Remote-first work with flexibility to work from anywhere.
  • Competitive compensation.
  • Best-in-class tools to support your work.
  • Growth resources and opportunities to succeed.
  • Opportunity to join a scaling startup where your impact is tangible.
  • Chance to help shape the future of support operations.
  • Exposure to innovative companies and leading startups as customers.

Interested in this position?

Apply directly on the company website

Apply Now

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