Manager- Customer Account Management

2 weeks, 6 days ago
Full-time
Mid Level
Customer and Technical Support
Redwood

Redwood

Redwood Software is a leading provider of digital transformation services and software solutions for businesses. They specialize in automating manual tasks in IT, finance, and general business processes, enabling enterprises to excel in the digital age.

Internet Software & Services
251-1K
Founded 1993
$381M raised

Description

  • Lead, mentor, and develop a team of Customer Account Managers to achieve revenue targets for renewals, upsells, and cross-sell opportunities.
  • Drive team performance against Gross Dollar Retention, logo retention, expansion revenue, and professional services growth.
  • Develop and implement strategies to expand Redwood’s footprint within existing accounts and accelerate revenue growth.
  • Align Customer Account Management priorities with Sales Leadership and Executive Leadership goals.
  • Collaborate with Product, Professional Services, Support, and Marketing to improve customer outcomes and identify growth opportunities.
  • Track, analyze, and report on performance metrics to evaluate team success and adjust strategy.
  • Build executive-level relationships within customer accounts to support retention, expansion, and account health.
  • Identify renewal and expansion opportunities using customer insights, usage patterns, and renewal signals.
  • Develop and deliver training to strengthen CAM product knowledge, commercial acumen, and performance.
  • Foster a culture of collaboration, accountability, and customer-centricity within the team.

Requirements

  • 3–5 years of experience in customer-facing roles such as customer success, account management, sales, technical consulting, or enterprise support.
  • Strong communication skills with the ability to explain technical information to both technical stakeholders and senior executives.
  • Proven ability to lead and inspire customer-facing teams while driving performance and professional growth.
  • Excellent organizational skills and the ability to manage competing priorities and large customer portfolios.
  • Strong analytical skills for assessing customer health, usage trends, renewal risk signals, and expansion opportunities.
  • Experience facilitating collaboration across functional teams in both in-person and virtual environments.
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience preferred.
  • Familiarity with Salesforce and tools like Outreach or similar sales execution platforms.
  • Strong personal drive to support team success and individual development.
  • Professionalism, accountability, and a growth mindset in a dynamic enterprise software environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Head of Delivery

Derq 11-50 Road & Rail

Derq is hiring an executive-level leader to own complex client delivery and build its customer success function for AI-powered traffic safety and smart infrastructure programs serving public sector customers.

1 hour, 8 minutes ago

Director, Client Relationship Expansion

Mercer Advisors 251-1K Capital Markets

Mercer Advisors is hiring a Director, Client Relationship Expansion to lead advisor-facing market activation and coaching programs that drive relationship expansion across assigned markets.

Salesforce
1 hour, 39 minutes ago

Manager, Observability Architects | West Coast | Remote

Grafana 1K-5K IT Services

Grafana Labs is hiring a Manager of Observability Architects to build and lead a new customer-facing technical team that drives onboarding, adoption, and expansion for strategic customers across the observability platform.

Grafana
2 hours, 9 minutes ago

Senior Customer Success Manager, Enterprise - West

Chainguard 51-250 Internet Software & Services

Chainguard is hiring a Customer Success Manager to serve as the post-sales primary contact for enterprise customers, leading onboarding, implementation, and adoption to drive outcomes and time-to-value.

AWS Azure Cybersecurity DevSecOps GCP Linux
2 hours, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers