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Manager- Customer Account Management

3 months, 2 weeks ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM ERP Salesforce
Apply Now
Redwood

Redwood

Redwood Software is a leading provider of digital transformation services and software solutions for businesses. They specialize in automating manual tasks in IT, finance, and general business processes, enabling enterprises to excel in the digital age.

Internet Software & Services
251-1K
Founded 1993
$381M raised
View All Jobs 18

Description

  • Lead, mentor, and develop a team of Customer Account Managers to achieve revenue targets for renewals, upsells, and cross-sell opportunities.
  • Drive team performance against Gross Dollar Retention, logo retention, expansion revenue, and professional services growth.
  • Develop and implement strategies to expand Redwood’s footprint within existing accounts and accelerate revenue growth.
  • Align Customer Account Management priorities with Sales Leadership and Executive Leadership goals.
  • Collaborate with Product, Professional Services, Support, and Marketing to improve customer outcomes and identify growth opportunities.
  • Track, analyze, and report on performance metrics to evaluate team success and adjust strategy.
  • Build executive-level relationships within customer accounts to support retention, expansion, and account health.
  • Identify renewal and expansion opportunities using customer insights, usage patterns, and renewal signals.
  • Develop and deliver training to strengthen CAM product knowledge, commercial acumen, and performance.
  • Foster a culture of collaboration, accountability, and customer-centricity within the team.

Requirements

  • 3–5 years of experience in customer-facing roles such as customer success, account management, sales, technical consulting, or enterprise support.
  • Strong communication skills with the ability to explain technical information to both technical stakeholders and senior executives.
  • Proven ability to lead and inspire customer-facing teams while driving performance and professional growth.
  • Excellent organizational skills and the ability to manage competing priorities and large customer portfolios.
  • Strong analytical skills for assessing customer health, usage trends, renewal risk signals, and expansion opportunities.
  • Experience facilitating collaboration across functional teams in both in-person and virtual environments.
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience preferred.
  • Familiarity with Salesforce and tools like Outreach or similar sales execution platforms.
  • Strong personal drive to support team success and individual development.
  • Professionalism, accountability, and a growth mindset in a dynamic enterprise software environment.

Interested in this position?

Apply directly on the company website

Apply Now

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