Manager- Customer Account Management

8 hours, 52 minutes ago
Mid Level
Customer and Technical Support
Redwood

Redwood

Redwood Software is a leading provider of digital transformation services and software solutions for businesses. They specialize in automating manual tasks in IT, finance, and general business processes, enabling enterprises to excel in the digital age.

Internet Software & Services
251-1K
Founded 1993
$381M raised

Description

  • Lead, mentor, and develop a team of Customer Account Managers to achieve revenue targets for renewals, upsells, and cross-sell.
  • Drive team performance against key metrics including Gross Dollar Retention, logo retention, expansion revenue, and professional services growth.
  • Develop and execute strategies to expand Redwood’s footprint within existing accounts and grow revenue.
  • Align Customer Account Management priorities with Sales Leadership and the Executive Leadership Team.
  • Collaborate with Product, Professional Services, Support, and Marketing to improve customer outcomes and identify growth opportunities.
  • Track, analyze, and report on performance metrics to assess team success and adjust strategy.
  • Build executive-level relationships within customer accounts to support retention, expansion, and long-term account health.
  • Identify new opportunities using customer insights, product usage patterns, and renewal signals.
  • Develop and deliver training to strengthen CAM product knowledge, commercial acumen, and performance.
  • Foster a culture of collaboration, accountability, and customer-centricity within the team.

Requirements

  • 3–5 years of experience in customer-facing roles such as customer success, account management, sales, technical consulting, or enterprise support.
  • Experience leading and inspiring customer-facing teams.
  • Strong communication skills with the ability to explain technical information to both technical stakeholders and senior executives.
  • Excellent organizational skills with the ability to manage multiple priorities and a large customer portfolio.
  • Strong analytical skills for evaluating customer health, usage trends, renewal risk, and expansion opportunities.
  • Experience collaborating across functional teams in both in-person and virtual environments.
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience preferred.
  • Familiarity with Salesforce and tools like Outreach or similar sales execution platforms preferred.
  • Ability to operate confidently with customers at the executive level.
  • Demonstrates professionalism, accountability, and a growth mindset.

Interested in this position?

Apply directly on the company website

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