Client Success Partner - DICE MM

50 minutes ago
Full-time
Junior
Customer and Technical Support
DHI Group

DHI Group

DHI Group operates as a premier online job board specializing in the hospitality industry, facilitating connections between employers and candidates while also providing resources for technology professionals and those with government security clearances.

Internet Software & Services
251-1K
Founded 1990

Description

  • Communicate with customers by email, phone, video, and screen sharing.
  • Support onboarding of products and tools for mid-market clients.
  • Manage and implement client integrations.
  • Deliver metrics and insights that support renewals and growth.
  • Learn internal systems and operate effectively in a fast-paced environment.
  • Teach clients how to use external-facing applications or software based on their needs.
  • Build, foster, and maintain strong client relationships with business stakeholders.
  • Drive strategic client engagement and understand the client journey and success factors.
  • Communicate product enhancements clearly to improve client usage and success.
  • Work with sales partners to identify and drive revenue growth and upsells.

Requirements

  • Ability to work effectively in a team environment.
  • Strong organization and time management skills.
  • Detail-oriented with strong prioritization skills.
  • Ability to read and analyze data to make decisions and assess client trends.
  • Ability to explain complex processes in a simplified way.
  • Knowledge of Microsoft Office products.
  • CRM system knowledge, preferably Salesforce and ChurnZero.
  • Excellent verbal and written communication skills.
  • Entrepreneurial, disciplined, results-driven, energetic, and self-motivated.
  • Ability to work independently and pinpoint problems proactively.
  • Associate degree preferred or relevant experience.
  • Experience supporting mid-market clients to drive engagement, loyalty, retention, and expansion (preferred).
  • Strong selling skills using data insights to promote product and service value (preferred).

Benefits

  • Base salary/pay plus commissions at 100% of plan targets.
  • Des Moines pay range of $50,000–$60,000 USD per year.
  • Medical, dental, and vision coverage.
  • FSA, HSA, disability, and life insurance benefits.
  • 401(k) match and performance bonuses.
  • Education assistance plus learning and development support.
  • Generous paid time off and parental leave.
  • Flexible summer hours, wellness/fitness programs, and social/giving events.

Interested in this position?

Apply directly on the company website

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