CSM I

38 minutes ago
Full-time
Junior
Customer and Technical Support
Carrot Fertility

Carrot Fertility

Carrot Fertility provides comprehensive global fertility benefits for employers, facilitating access to a wide range of fertility care services, including egg and sperm freezing, IVF, gestational surrogacy, and adoption, while offering personalized sup...

Insurance
251-1K
Founded 2016
$114M raised

Description

  • Answer customer inquiries and resolve questions about Carrot’s products and services for Small Business and partnership customers.
  • Manage day-to-day work through email and ticketing systems, prioritizing requests from internal and external stakeholders.
  • Own daily employer eligibility files, including new file setup support and ongoing file accuracy and success.
  • Support customer launches and renewal communications in partnership with Customer Success leadership.
  • Provide team-wide administrative and analytical support for reporting, data requests, and customer escalations.
  • Contribute to process documentation and identify improvements that make the Customer Success team more scalable and efficient.

Requirements

  • Bachelor’s degree.
  • At least 1 year of experience in customer success, customer support, or project management in a high-growth, technology-focused environment.
  • Strong attention to detail and the ability to follow detailed processes with thorough, focused work output.
  • Clear, empathetic communication skills with customers and internal partners.
  • Comfort with technology and the ability to quickly learn new systems and tools.
  • Experience with Salesforce or another CRM (preferred).
  • Familiarity with Jira and Front (preferred).
  • Experience working with data files, spreadsheets, or reporting tools such as Excel or Google Sheets (preferred).
  • Exposure to HR benefits, healthcare, or benefits administration (preferred).

Benefits

  • Competitive compensation with a starting base salary of $59,000 to $69,000.
  • Equity.
  • Comprehensive benefits, including health and wellness coverage.
  • Retirement savings plans.
  • Short- and long-term incentives.
  • Flexible Time Off.
  • Comprehensive parental leave and family-forming benefits.
  • A collaborative, inclusive, mission-driven culture.

Interested in this position?

Apply directly on the company website

Apply Now

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