RemoteLeaf Logo
Log in Sign up

Client Success Executive

22 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Lanterncare

Lanterncare

See how Lantern’s specialty care platform connects employees to high-quality surgical care through our Network of Excellence for surgery.

View All Jobs

Description

  • Manage the overall relationship with clients and all stakeholders.
  • Develop service strategies to support renewal, growth, and member retention for assigned accounts.
  • Create plans to increase client revenue and profitability through network utilization, pricing strategies, and communication of new offerings.
  • Ensure company and client objectives, expectations, and goals are met.
  • Handle client discussions, escalations, and issue resolution with sound judgment.
  • Diagnose and resolve root causes of service and delivery problems proactively.
  • Develop and manage strategic account plans and identify innovative ways to demonstrate value.
  • Lead and mentor account managers to solve simple and complex issues.
  • Onboard new clients to set them up for long-term success.
  • Conduct professional in-person meetings with clients and travel as needed.

Requirements

  • Bachelor’s degree required.
  • 5+ years of job-related experience in a strategic account management role within human capital, healthcare, or benefits industries required.
  • Extensive experience in the healthcare industry, with a focus on self-funded benefits, required.
  • Healthcare start-up experience strongly preferred, especially in point solution, navigation, or disease management.
  • Direct experience managing portfolios with multiple Fortune 500 and/or large public sector clients preferred.
  • Ability to engage effectively with all organizational levels, including C-suite.
  • Strong analytical, process-driven, and insight-generation skills.
  • Strong leadership and influence management skills, with the ability to motivate Client Success Managers.
  • Ability to thrive in a matrixed organizational structure.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced, start-up-like environment.
  • High energy and a willingness to help build a world-class corporate culture.
  • Location: Remote in the USA with travel required, up to 20% of the time.

Benefits

  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Short- and long-term disability coverage.
  • Life insurance.
  • 401(k) with company match.
  • Flexible time off.
  • Paid parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

AvePoint

Customer Account Executive - SLED

AvePoint 1K-5K Internet Software & Services

AvePoint Public Sector is hiring an Account Executive - SLED to drive revenue growth across state, local, and education customers in the U.S.

United States Full-time Mid Level Account Executive Customer Success Manager
$100k-$140k
Agile
52 minutes ago
DHI Group

Client Success Partner - DICE MM

DHI Group 251-1K Internet Software & Services

DHI Group, Inc. is hiring a Client Success Partner – Mid-Market to support client onboarding, product adoption, integrations, and revenue growth for mid-market accounts.

United States Full-time Junior Customer Success Manager
$50k-$60k
CRM Salesforce
1 hour, 7 minutes ago
Conga

Customer Success Manager

Conga 1K-5K IT Services

Conga is hiring a Remote Customer Success Manager to own enterprise accounts, drive retention and expansion, and partner with Sales to deliver measurable customer value.

United States Full-time Mid Level Customer Success Manager
$100k-$125k
Power BI Salesforce
1 hour, 22 minutes ago
Kora

Merchant Success Analyst

Kora 51-250 Diversified Financial Services

Kora is hiring a Merchant Success Analyst to manage merchant relationships, resolve issues, and support onboarding and growth across its payment infrastructure for businesses in Africa.

Nigeria Full-time Junior Customer Success Manager
1 day, 1 hour ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers