RemoteLeaf Logo
Log in Sign up

Senior Solutions Engineer, Enterprise AI & CX (US Remote)

1 month, 1 week ago
United States
Full-time
Senior
Solutions Engineer
Software Development
CRM Git LLM Python REST API
Apply Now
Quiq

Quiq

Quiq is a leading technology company based in Bozeman, Montana, specializing in conversational AI platforms. They enable seamless communication between brands and customers through messaging across various platforms like SMS, Facebook Messenger, and mo...

Professional Services
51-250
Founded 2015
$44M raised
View All Jobs 3

Description

  • Design and prototype enterprise-grade AI-driven customer experience demo solutions.
  • Architect retrieval, orchestration, and validation systems for scalable prototypes that handle real-world data variability.
  • Own the transition from early-stage prototype to hardened proof of concept.
  • Work with CX, Operations, Digital, IT, and Architecture stakeholders to understand workflows and constraints.
  • Convert operational processes into AI-enabled workflows aligned to containment, handle time, SLA, QA, escalation rate, and CSAT metrics.
  • Lead technical discovery sessions across complex enterprise organizations and extract structured requirements from ambiguity.
  • Identify logic gaps, data fragmentation, compliance constraints, and integration risks early in the engagement.
  • Document architecture, assumptions, and technical success criteria clearly.
  • Partner with Account Executives to shape technical strategy and scope engagements realistically.
  • Build working prototypes under tight timelines and deliver artifacts that withstand executive and architectural scrutiny.

Requirements

  • 5+ years of experience in enterprise customer experience, contact center, or customer support technology environments.
  • Strong familiarity with CCaaS platforms, CRM systems, routing frameworks, digital messaging channels, escalation models, and reporting metrics.
  • Experience modeling solutions against operational KPIs including containment, AHT, SLA, escalation rate, QA score, and CSAT.
  • Demonstrated experience working with enterprise stakeholders across Operations, IT, Digital, and Architecture teams.
  • Proven ability to lead technical discovery in complex, multi-stakeholder enterprise accounts.
  • Experience extracting structured requirements from ambiguity and influencing architectural decisions within enterprise environments.
  • Hands-on experience building AI-driven applications using large language models or similar technologies.
  • Experience structuring reasoning flows, orchestration logic, and decision frameworks.
  • Practical experience designing retrieval strategies across structured and unstructured knowledge sources.
  • Strong Python proficiency including API client development, data normalization, error handling, and test harness construction.
  • Experience building lightweight internal tools or utilities to accelerate solution development.
  • Experience debugging multi-system interactions across AI behavior, logic layers, and integration layers.
  • Working knowledge of cloud architecture patterns, including event-driven systems, middleware, and scalable API design.
  • Experience integrating enterprise SaaS platforms using REST APIs and webhooks.
  • Understanding of data modeling, schema design, and system scalability considerations.
  • Familiarity with at least one major cloud platform.
  • Experience operating in high-growth startups or similarly fast-paced environments.
  • Demonstrated history of building complex systems independently.
  • Applicants need to have the authority to work in the US; immigration sponsorship is not available.

Benefits

  • Market-competitive total compensation package.
  • 100% company-paid family medical insurance.
  • 100% company-paid individual dental insurance.
  • 100% company-paid individual vision insurance.
  • Flexible, unlimited vacation policy.
  • Stock options.
  • Strong company culture.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

BlueCat

Solution Architect - Network Observability & Infrastructure Intelligence

BlueCat 251-1K Internet Software & Services

BlueCat is seeking a Solution Architect for its Intelligent NetOps team in a remote-first role to help enterprise customers modernize network operations and improve observability, automation, and infrastructure intelligence outcomes.

Canada Full-time Senior Solutions Engineer
DHCP DNS Network Security Salesforce
43 minutes ago
Redwood Materials

Solutions Engineer, Energy Storage

Redwood Materials 251-1K Industrial Conglomerates

Redwood Materials is hiring a Solutions Engineer for its energy storage business to serve as the technical bridge between customers and internal teams as the company scales.

United States Full-time Mid Level Solutions Engineer
$125k-$165k
System Design
47 minutes ago
Wiz

Partner Solutions Architect - South East

Wiz 251-1K IT Services

Wiz is hiring a Regional Partner Solutions Architect to support its East Region partner ecosystem by driving technical enablement, co-sell execution, and cloud security solution adoption with channel and services partners.

United States Full-time Senior Partnerships Manager Solutions Engineer
$139k-$182k
Ansible AWS Azure CI/CD CloudFormation GCP GitHub Actions GitLab Jenkins LLM SIEM Splunk Terraform
1 hour, 44 minutes ago
GitLab

Senior Director, Solution Architecture - North America

GitLab 1K-5K Internet Software & Services

GitLab is hiring a Senior Director, Solutions Architects to lead a distributed technical sales organization that helps prospects, customers, and partners understand how the platform meets their business and technical needs.

United States Full-time Lead Solutions Engineer
$244k-$410k
Agile Azure Docker Kubernetes
9 hours, 42 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers