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Client Support Manager

10 hours, 20 minutes ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Salesforce
Apply Now
Quantum Health

Quantum Health

Quantum Health is an award-winning care coordination and consumer navigation company based in Columbus, Ohio. Since 1999, they have been providing a uniquely powerful solution to drive healthcare benefits performance, focusing on cost savings, utilizat...

Professional Services
1001-5000
Founded 1999
View All Jobs 19

Description

  • Manage day-to-day client relationships, including weekly meetings, agendas, minutes, action items, and accurate account documentation.
  • Partner with Senior Client Success Executives on account strategy, client relationships, renewals, risk management, presentations, and roadmaps.
  • Lead client performance reporting and translate analytics into actionable insights, recommendations, and value narratives.
  • Develop, maintain, and execute strategic account plans focused on retention, growth, satisfaction, and member engagement.
  • Serve as the primary liaison between clients and Quantum Health operational and cross-functional teams.
  • Coordinate with implementation teams to onboard new clients successfully.
  • Manage escalated operational issues, drive root-cause awareness, and ensure timely resolution.
  • Oversee cross-functional operational deliverables and support process-improvement and annual account activities.

Requirements

  • Bachelor’s degree in business or equivalent experience.
  • 5+ years of relevant experience in client success, consulting, strategic account management, or a related field.
  • Experience managing mid-to-large and jumbo accounts, preferably in healthcare benefits, consulting, or related industries.
  • Experience creating and maintaining account plans, health score updates, and general account status reports.
  • Ability to translate data into persuasive narratives, actionable insights, and recommendations.
  • Strong critical-thinking, verbal and written communication, presentation, stakeholder-influencing, and alignment-building skills.
  • Proficiency with MS Office Suite and CRM software; Salesforce and ServiceNow experience preferred.
  • Ability to travel up to 25% based on client needs.
  • Authorization to work permanently in the United States without current or future sponsorship.
  • Commitment to protecting sensitive data and operating within company policies, values, and ethics.

Benefits

  • Competitive base salary and incentive compensation.
  • Health, dental, and vision coverage, plus life insurance, legal and identity protection, adoption assistance, EAP, and Teladoc services.
  • 401(k) with up to a 4% employer match and immediate vesting.
  • PTO, seven paid holidays, parental leave, volunteer days, and paid sabbaticals.
  • Tuition reimbursement up to $5,250 annually, certification and continuing-education reimbursement, paid training, and leadership development.
  • Remote work available anywhere in the United States or hybrid work in Dublin, Ohio.
  • On-site amenities for hybrid employees, including dining, fitness center, group classes, snacks, walking paths, game room, and dry-cleaning services.

Interested in this position?

Apply directly on the company website

Apply Now

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