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Senior Account Manager (Pacific, Mountain, or Central time zone)

12 hours, 50 minutes ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
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Great Notion Support Services

Great Notion Support Services

Build Custom Agents, search across all your apps, and automate busywork. The AI workspace where teams get more done, faster.

Internet Software & Services
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Description

  • Manage a portfolio of up to 10 enterprise customer accounts, focused on retention and expansion.
  • Drive renewals and commercial plays that increase customer lifetime value and retention.
  • Identify and lead upsell and cross-sell opportunities across new use cases and channels.
  • Lead executive Steering Committee meetings with C-level buyers and transformation, operations, and IT stakeholders.
  • Use business reviews to align business and IT stakeholders on a PolyAI-driven AI roadmap.
  • Partner with Solution Consulting to develop tailored demos that convert prospective use cases.
  • Forecast in-quarter deals and generate pipeline using MEDDPIC and Gong.
  • Develop vertical-specific ROI models focused on revenue growth and cost efficiency.
  • Build multi-threaded customer relationships to expand adoption across business areas.
  • Represent the voice of the customer internally and partner with Deployment Strategists to drive product usage and virtual-agent quality.

Requirements

  • Based in the Pacific, Mountain, or Central U.S. time zone.
  • Experience managing and growing enterprise customer relationships.
  • Experience driving renewals, retention, upsells, and cross-sells.
  • Ability to build executive-level relationships with C-level business and technology stakeholders.
  • Experience developing account strategies, business cases, and ROI models.
  • Experience with solution-based selling and tailored customer demos.
  • Knowledge of MEDDPIC forecasting methodology.
  • Experience using Gong for deal forecasting and pipeline management.
  • Ability to collaborate with solution consulting and deployment teams.
  • Experience using Command of the Message sales methodology.

Benefits

  • $240,000–$260,000 OTE, based on experience and location, with a 70/30 base-to-bonus structure.
  • 100% commission on upsells and renewals.
  • Equity through the employee share options plan.
  • Comprehensive health coverage, life insurance, and short- and long-term disability coverage.
  • 401(k) contribution option.
  • Flexible PTO plus 11 company holidays.
  • Annual learning and development allowance and a one-time work-from-home allowance.
  • Enhanced parental leave, fertility and family-forming support, menopause care, and a five-week paid sabbatical after five years.

Interested in this position?

Apply directly on the company website

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