Operations Analyst - CONTRACT

3 weeks, 3 days ago
Contract
Junior
Customer and Technical Support
Pulse Labs

Pulse Labs

Pulse Labs revolutionizes UX research with authentic consumer data and cutting-edge technology, empowering decision-making with data-driven solutions for voice technology and behavioral tracking.

IT Services
11-50
Founded 2017
$3M raised

Description

  • Provide white-glove email and video call support to business owners and leaders throughout the research study participation process.
  • Create documentation that explains participation requirements and helps businesses prepare for study participation.
  • Support businesses across the project lifecycle, including outreach to people who are struggling with instructions.
  • Work with the Operations and Panel Marketing teams to plan business engagement activities and schedule calls.
  • Support project execution and tracking for the team.
  • Understand study requirements and technical processes to help drive successful outcomes.
  • Identify operational needs, solve complex problems, and recommend automation improvements.
  • Quantify results and contribute to a test-and-learn approach to operations.

Requirements

  • Bachelor's degree in Business, Communications, Human Computer Interaction, or a similar field.
  • Fluent in Japanese and English.
  • Strong written and verbal communication skills in both Japanese and English.
  • Comfortable being on video calls with businesses in a remote or work-from-home environment.
  • Very comfortable using emerging technologies and different software systems.
  • Comfortable helping users troubleshoot hardware and software issues.
  • Experience with Google Docs, Google Sheets, or similar products.
  • Mastery of spreadsheets preferred.
  • Experience with HubSpot, Salesforce, Zendesk, or other CRM tools preferred.
  • Experience supporting user experience research, market research, or working with technical teams preferred.
  • Comfortable working in a frequently changing, often ambiguous environment preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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