Client Operations Analyst | Remote - PH

15 hours, 32 minutes ago
Full-time
Junior
Data Science and Analytics
Smart Apartment Data

Smart Apartment Data

Smart Apartment Data is the trusted nationwide provider of accurate multifamily data and analytics, offering actionable insights for professionals in the apartment industry.

Professional Services
11-50
Founded 2005

Description

  • Support US-based clients through chat, with occasional email and voice calls.
  • Help new clients get started and confidently use the platform.
  • Identify patterns in client questions to improve documentation, onboarding, and the product.
  • Review usage data and support metrics and share insights with the team.
  • Work closely with management and engineering to surface ideas, bugs, and opportunities.
  • Build and maintain knowledge resources for internal and client use.

Requirements

  • Excellent written English and comfort speaking on calls when needed.
  • Strong comfort with spreadsheets and basic data analysis, including pivot tables, VLOOKUP, and simple reports.
  • Clear, patient communication and a genuine interest in helping people.
  • Critical thinking and the ability to figure things out independently.
  • A learning mindset and pride in doing good work.
  • At least 2 years of professional experience in roles requiring thinking, analysis, or teaching.
  • Background in teaching, tutoring, instructional design, or corporate training is preferred.
  • Experience with SaaS platforms, US real estate, or property data is preferred.
  • Experience creating dashboards, reports, training materials, or knowledge bases is preferred.
  • Self-taught skills you are proud of are a plus.

Benefits

  • 100% remote / home-based work.
  • Monthly salary of PHP 40,000–45,000.
  • Collaborative and supportive team.

Interested in this position?

Apply directly on the company website

Apply Now

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