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Software Onboarding Representative - Chiropractic

2 weeks, 6 days ago
United States
Full-time
Junior
Customer Success
Project and Program Management
CRM Salesforce
Apply Now
PracticeTek

PracticeTek

PracticeTek is an innovative software and services company empowering healthcare clinics in the retail healthcare market with solutions that enhance patient experiences and streamline clinic operations.

Health Care Providers & Services
51-250
Founded 2020
View All Jobs 17

Description

  • Onboard new customers in a timely manner while delivering a strong customer experience.
  • Conduct customer support and project onboarding activities for post-sale implementations.
  • Manage a portfolio of onboarding projects and work toward applicable onboarding targets.
  • Ensure software and services are implemented successfully within customer practices.
  • Provide timely, urgent, and effective communication with customers throughout the onboarding process.
  • Use problem-solving skills to address onboarding issues and help customers achieve successful outcomes.
  • Maintain accurate data and manage onboarding tasks using CRM and office tools.

Requirements

  • Chiropractic and/or ChiroTouch software experience is highly desired.
  • Software onboarding or customer project management experience is highly desired, preferably in a SaaS organization.
  • Minimum 2 years of customer service experience, preferably in a software training, support, or implementation role.
  • Proficiency with Salesforce or a similar CRM and Microsoft Office Suite.
  • Working knowledge of application sharing tools and environments.
  • Ability to maintain clean and accurate data.
  • Strong written and verbal communication skills.
  • High standards of integrity and accountability.
  • Passion for customer support and a proven ability to provide exceptional service.

Benefits

  • Comprehensive health, dental, and vision coverage options.
  • Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing.
  • Flexible paid time off, sick time, and 10 company-paid holidays.
  • 401(k) plan with company match.
  • Potential eligibility for bonuses or equity.
  • Remote work option for candidates outside the listed hybrid locations.
  • Hybrid schedule for candidates in Las Vegas, NV; Green Bay, WI; or San Diego, CA.

Interested in this position?

Apply directly on the company website

Apply Now

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