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Client Concierge - #35176

2 weeks, 6 days ago
Philippines
Full-time
Junior
Account Manager
Customer and Technical Support
Apply Now
Recruitment & Search Agency - Headhunter in the Philippines

Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services
11-50
Founded 2010
View All Jobs 46

Description

  • Serve as the first point of contact for client requests that need navigation or do not have a clear path.
  • Direct client requests to the appropriate person or team and provide clear handoff communication.
  • Manage the Account Management board and keep all item statuses accurate and up to date.
  • Follow up with clients and internal stakeholders to ensure requests are resolved within SLA.
  • Capture, organize, and prioritize client requests requiring advisor or Principal Consultant involvement.
  • Coordinate and schedule meetings for Principal Consultants and prepare daily request summaries for review.
  • Assist advisors with meeting preparation and client communications.
  • Create, send, and follow up on quotes and sales orders to ensure timely responses and approvals.
  • Monitor open sales opportunities, escalate stalled items, and coordinate follow-ups on active projects.
  • Manage procurement coordination for agreed hardware and software replacement schedules and liaise with Purchasing for timely ordering and delivery.

Requirements

  • The job posting does not list specific education or experience requirements.
  • Experience coordinating client requests, internal handoffs, or account workflows is implied by the role.
  • Strong organizational ability to capture, prioritize, and track multiple requests and open items.
  • Ability to communicate clearly with clients, advisors, consultants, and internal teams.
  • Comfort managing schedules, summaries, follow-ups, and status reporting.
  • Ability to support quotes, sales orders, and project follow-up processes.
  • Ability to coordinate procurement and work with a Purchasing team.
  • Experience working in a client experience, account management, or IT services environment is a plus.
  • Ability to maintain accuracy and accountability in a fast-paced team setting.

Interested in this position?

Apply directly on the company website

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