Clinical Solutions Specialist (East Territory)

2 hours, 3 minutes ago
Full-time
Mid Level
Customer and Technical Support
EnsoData

EnsoData

EnsoData is a healthcare technology company based in Madison, Wisconsin, founded in 2015. The company specializes in AI-powered software solutions that enhance sleep medicine by connecting diagnosis to therapy for sleep disorders, such as sleep apnea. EnsoData utilizes artificial intelligence and machine learning to analyze sleep study waveforms, improving diagnostics, monitoring, and treatment for millions of people affected by sleep disorders worldwide. The core platform, EnsoSleep, is an FDA-cleared, cloud-based software suite designed for automated sleep scoring and analysis of various sleep studies. It features AI-powered scoring that significantly reduces study scoring time, customizable reports, and study management tools that integrate seamlessly into existing workflows. EnsoData's solutions aim to simplify the sleep care pathway, enhance accuracy, and support scalability for sleep clinics of all sizes. The company has positively impacted over 2.5 million patients, improving turnaround times and clinical quality in sleep medicine.

hospital & health care
51-200
Founded 2015
$51M raised

Description

  • Deliver clinically accurate product demonstrations in partnership with Sales Account Executives.
  • Support the sales cycle by answering questions about clinical workflows, use cases, and outcomes.
  • Conduct clinical onboarding and training sessions for new customers in virtual and in-person formats.
  • Develop and refine clinical training materials, best practices, and enablement resources with internal teams.
  • Provide ongoing clinical guidance, workflow optimization recommendations, and product usage insights after implementation.
  • Participate in customer check-ins, QBRs, and feedback loops to capture clinical insights and inform product improvements.
  • Act as the internal voice of the clinician by sharing feedback with Product and Engineering teams on usability and feature needs.
  • Support internal enablement by training Sales, Customer Success, and other teams on clinical use cases and product updates.
  • Ensure customer-facing activities align with regulatory, compliance, and quality requirements for medical devices and SaMD products.
  • Maintain current knowledge of clinical best practices, industry standards, and relevant healthcare regulations.

Requirements

  • Bachelor’s degree in a clinical, scientific, or healthcare-related field preferred, or equivalent work experience.
  • 3+ years of relevant clinical, clinical support, clinical applications, or healthcare technology experience.
  • RPSGT certification required.
  • Hands-on experience working with clinicians in a hospital, health system, or clinical practice environment.
  • Experience delivering clinical training, product demonstrations, or workflow education to healthcare audiences.
  • Experience supporting sales teams or working in a pre-sales, post-sales, or customer success capacity preferred.
  • Located in the Eastern time zone preferred.
  • Certified in Clinical Sleep Health (CCSH) preferred.
  • Certified Respiratory Therapist - Sleep Disorders Specialty preferred.
  • Registered Respiratory Therapist - Sleep Disorders Specialty preferred.
  • Must be legally eligible to work and reside in the United States now and in the future; sponsorship is not available.
  • Role is based in the continental United States.

Benefits

  • $90,000 to $100,000 OTE, including base salary plus variable compensation.
  • Stock options.
  • Health, dental, and vision insurance.
  • Paid time off options.
  • 401(k) retirement plan.
  • Hybrid or remote work options.
  • Opportunity to work from the company headquarters in downtown Madison, WI.
  • Participation in a company bonus program may be included.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Data Client Onboarding Specialist

Addepar 251-1K Capital Markets

Addepar is seeking a Client Data Onboarding Specialist to support the onboarding of client account data feeds and ensure a smooth, timely experience for new and existing customers in its Data organization.

CRM Databricks JIRA Salesforce
1 hour, 33 minutes ago

Remote - Bilingual (Spanish & English) Client Success (Customer Support) Agent

The Credit Pros 51-250 Diversified Financial Services

The Credit Pros is hiring a full-time remote bilingual Spanish-English client service representative to support customers with billing, account, and platform issues in a credit repair environment.

CRM Salesforce Zoho CRM
1 hour, 48 minutes ago

Client Concierge - #35176

Client Concierge at a US-based managed IT services company, responsible for coordinating client requests, supporting consultants, and keeping account, sales, project, and procurement workflows on track.

2 hours, 3 minutes ago

Customer Experience Specialist - eCommerce

TEST 1-10 Industrial Conglomerates

Lifely is hiring a full-time Customer Experience Specialist - eCommerce to support Australian online customers by resolving service issues and improving the customer experience for its fast-paced home and lifestyle eCommerce business.

CRM Shopify
2 hours, 18 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers