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Client Director (Strategic Accounts)

1 month ago
Anywhere
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Complexio

Complexio

Complexio connects your data, people, and systems into one intelligence layer. Ask questions in natural language, get answers from real operational data.

View All Jobs 7

Description

  • Own a portfolio of strategic enterprise accounts with responsibility for retention, account health, and long-term partnership growth.
  • Drive customer value realisation by defining success metrics, increasing adoption, and maintaining a customer-signed value narrative refreshed each QBR.
  • Manage account health and on-time renewals, including recovery plans for at-risk accounts.
  • Own renewal, upsell, and cross-sell revenue across strategic accounts and manage cycles end to end, including procurement, legal, and contracting.
  • Act as the technical translator between customers and Product/Engineering, including architecture, integration, and security conversations.
  • Gather and prioritize customer feedback and translate operational needs into structured input for Product Management.
  • Lead executive engagement at the C-suite level and represent Complexio independently in strategic customer meetings.
  • Orchestrate internal teams such as Solution Engineering, Delivery, Product, and Support around shared account priorities.
  • Shadow the Co-CEOs in strategic customer interactions and serve as the customer-facing point of leadership for key accounts.

Requirements

  • 7+ years in a senior post-sale role such as Customer Success, Account Management, or Client Partner.
  • Experience managing strategic enterprise accounts in B2B SaaS or enterprise software.
  • Proven track record of driving Net Revenue Retention through documented value delivery.
  • Ability to operate credibly at the C-suite level and lead executive conversations independently.
  • Experience running renewal and expansion cycles end to end, including procurement and contracting.
  • Technical fluency to hold credible architecture, integration, and security conversations without being an engineer.
  • Ability to translate operational requirements into structured Product input.
  • Highly organised, proactive, and comfortable managing multiple high-complexity accounts simultaneously.
  • Calm under pressure and energized by a scale-up environment.
  • Desirable: background in maritime, shipping, energy, or industrial sectors.
  • Desirable: experience with AI, data platforms, or knowledge graphs.
  • Desirable: experience managing enterprise accounts in the $500k–$5M+ ACV range.
  • Desirable: ability to step into a hunter role when needed.

Benefits

  • Senior individual contributor role with strategic influence over Complexio’s most important customer relationships.
  • Competitive base salary plus performance component tied to retention, value realisation, and expansion outcomes.
  • Direct access to the Co-CEO and senior leadership team.
  • Opportunity to shape Complexio’s customer success frameworks as the company scales.

Interested in this position?

Apply directly on the company website

Apply Now

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