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(US) Sr. Customer Success Manager

1 week, 1 day ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 69

Description

  • Own and deliver joint customer success plans that build, grow, and expand client relationships.
  • Serve as a trusted advisor to executive leadership and internal account teams, providing strategic guidance and value realization support.
  • Apply the customer success methodology to anticipate client challenges and deliver solutions.
  • Monitor customer health, provide early warning and turnaround strategies, and help reduce churn.
  • Act as an escalation point for at-risk accounts and develop save plans when needed.
  • Manage customer expectations and maintain alignment on desired outcomes.
  • Collaborate cross-functionally to support account objectives and client success.

Requirements

  • Experience in a customer-facing role within a SaaS or technology company.
  • Experience in healthcare sales, account management, or customer success with a focus on managing enterprise accounts.
  • Proven track record of sustaining and growing customer relationships.
  • Strong written, oral, and presentation communication skills.
  • Ability to work independently in a remote environment.
  • Proven proficiency in data analysis, including interpreting and translating results.
  • Bachelor’s degree in a relevant field or equivalent practical experience.
  • Experience using a CRM tool such as Salesforce and/or Gainsight.
  • Exceptional relationship-building skills and comfort taking initiative in fast-paced environments.
  • Interest in improving acute and long-term post-acute care markets and serving vulnerable populations.

Benefits

  • Remote work flexibility.
  • Travel to client locations as required.
  • US base salary range of $118,000 to $132,000.
  • Bonus eligibility.
  • Benefits package.

Interested in this position?

Apply directly on the company website

Apply Now

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