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Customer Success Manager (AM I) - 1031 - REMOTE

3 hours, 59 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Lightcast

Lightcast

Lightcast is a global leader in labor market analytics, offering the world's most comprehensive labor market data through sophisticated analytical tools and intuitive reporting features. With over two decades of experience, Lightcast provides superior ...

Professional Services
251-1K
Founded 2000
$1M raised
View All Jobs 8

Description

  • Build trusted relationships with customers through proactive engagement and ongoing understanding of goals, challenges, and priorities.
  • Act as a strategic advisor by conducting business assessments and recommending solutions aligned to customer outcomes.
  • Engage stakeholders across multiple levels to identify risks, opportunities, and changing business needs.
  • Develop and manage customer success plans with clear goals, milestones, responsibilities, and success measures.
  • Monitor product adoption, engagement, account health, and progress toward customer outcomes.
  • Address risks and barriers to adoption, value realization, and renewal proactively.
  • Demonstrate product impact and ROI through value storytelling, presentations, and business reviews.
  • Coordinate onboarding and help accelerate customer time-to-value with internal teams.
  • Own the renewal lifecycle, including planning, pricing discussions, negotiation, contracting, forecasting, and closing.
  • Identify cross-sell and upsell opportunities and maintain accurate account and renewal records.

Requirements

  • 2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
  • Experience in a SaaS, DaaS, technology, data, or subscription-based environment.
  • Experience managing the full customer lifecycle, including adoption, account health, renewals, and expansion.
  • Experience owning renewals, including value confirmation, pricing, negotiation, contracting, and closing.
  • Experience conducting business assessments, building customer success plans, and communicating measurable outcomes and ROI.
  • Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
  • Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to manage multiple competing priorities and maintain a high level of customer activity.
  • Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.

Benefits

  • Lightcast is an equal opportunity workplace committed to diversity of thought and unique perspectives.
  • Global company with offices in the United Kingdom, Europe, and India.
  • Opportunity to work for a labor market insights leader supporting economic prosperity and mobility.

Interested in this position?

Apply directly on the company website

Apply Now

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