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Associate Client Services Director

3 weeks, 1 day ago
United States
Full-time
Lead
Account Manager
Customer and Technical Support
Apply Now
Nucleus Global

Nucleus Global

Nucleus Global specializes in providing comprehensive medical communications services, including compliant events, publications, and digital programs, to support the marketing and medical affairs teams of leading healthcare and pharmaceutical brands wo...

Media
51-250
Founded 1992
View All Jobs 5

Description

  • Lead the day-to-day strategic management of a key global client account delivering integrated Medical Affairs and Publications programs.
  • Build and maintain trusted relationships with senior client stakeholders and act as a strategic advisor.
  • Partner with Scientific Services, Editorial, Digital, Creative, and Operations teams to deliver high-quality scientific communications.
  • Oversee account financial performance, including forecasting, budgeting, profitability, and resource planning.
  • Drive operational excellence by improving delivery processes and leading strategic account initiatives.
  • Lead, coach, mentor, and develop Client Services team members.
  • Lead proposals, RFPs/RFIs, pitches, and onboarding of new business opportunities.
  • Identify opportunities to grow the existing client partnership and expand account scope.
  • Lead account strategy and planning using market insights and industry trends.
  • Stay informed on developments in Medical Affairs, scientific publications, AI, and omnichannel engagement.

Requirements

  • Extensive Client Services experience within a medical communications agency.
  • Significant experience supporting Medical Affairs and/or Publications accounts.
  • Proven ability to build trusted relationships with senior pharmaceutical clients.
  • Experience leading integrated scientific communications programs.
  • Strong commercial and financial acumen, including budgeting, forecasting, profitability, and organic growth.
  • Experience leading and developing Client Services teams.
  • Experience collaborating across Scientific Services, Editorial, Digital, and other cross-functional teams.
  • Demonstrated success leading business development activities, including proposals, pitches, and account expansion.
  • Strategic thinker able to translate client objectives and market insights into effective Medical Affairs and Publications strategies.
  • Excellent communication, influencing, and stakeholder management skills.
  • Experience with AI and omnichannel engagement is beneficial.

Benefits

  • $130,000 to $160,000 USD base salary.
  • Health coverage.
  • 401(k) matching.
  • PTO.
  • Flexible working arrangements.
  • Friendly, informal work environment with Friday socials.
  • Regular wellbeing weeks and Town Hall events.
  • Career and personal development opportunities, including global transfer opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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