Customer Success Manager I

4 days, 12 hours ago
Full-time
Senior
Customer and Technical Support
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1001-5000
Founded 2015
$627M raised

Description

  • Serve as the primary relationship owner for employer customers with 1,000–5,000 covered lives.
  • Manage renewals and partner with Account Executives to identify expansion opportunities.
  • Lead data-driven business reviews and ongoing customer meetings to support utilization goals.
  • Monitor account health and proactively identify churn and operational risks through reporting.
  • Use AI and technology tools to scale workflows, improve execution, and share process improvements with peers.
  • Collaborate with product, clinical, data science, legal, and marketing teams to resolve customer needs.
  • Develop expertise across Lyra’s product offerings to champion features and increase adoption.
  • Deliver customer communication campaigns and workshops with marketing.
  • Reprioritize work effectively amid changing departmental priorities and workflows.

Requirements

  • 5+ years of customer success or related experience, ideally in HR, employee benefits, or healthcare.
  • Experience managing employer accounts with 1,000–5,000 employees or comparable mid-market complexity.
  • Experience managing renewals and driving customer utilization metrics.
  • Ability to work autonomously in fast-paced, ambiguous environments.
  • Strong verbal and written communication skills, including data storytelling and stakeholder influence.
  • Experience using AI and software tools to automate tasks, optimize workflows, and improve operational efficiency.
  • Strong project management skills and cross-functional collaboration experience.
  • Growth mindset and passion for mental health and healthcare transformation.
  • Willingness to travel up to 10%.

Interested in this position?

Apply directly on the company website

Apply Now

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