Customer Success Manager I

3 hours, 37 minutes ago
Full-time
Senior
Customer and Technical Support
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Serve as the primary relationship owner for SMB employer customers with 500–1,500 lives.
  • Manage renewals and partner with Account Executives to identify expansion opportunities.
  • Support customer utilization goals through value-driven, data-led business reviews.
  • Monitor account health to identify churn and operational risks through reporting.
  • Use AI and modern technology tools to scale workflows and improve day-to-day execution.
  • Collaborate cross-functionally with product, clinical, data science, and legal teams to resolve issues.
  • Master Lyra product offerings to champion new features and increase customer adoption.
  • Partner with marketing to deliver customer communication campaigns and workshops.
  • Re-evaluate day-to-day priorities to stay focused during shifting workflows.

Requirements

  • 5+ years of experience in customer success or a related field, ideally in HR, employee benefits, or healthcare.
  • Experience managing employer accounts with headcounts in the 500–1,500 range or similar mid-market complexity.
  • Ability to operate effectively in fast-paced environments and navigate ambiguity with autonomy.
  • Strong commercial acumen with experience managing renewals and driving utilization metrics.
  • Excellent verbal and written communication skills with the ability to build trust quickly and influence stakeholders using data storytelling.
  • Ability to leverage AI and software tools to automate tasks and optimize workflows.
  • Strong project management skills and the ability to collaborate across cross-functional teams.
  • A growth mindset and passion for mental health and improving the healthcare landscape.
  • Willingness to travel 10%.

Interested in this position?

Apply directly on the company website

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