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Customer Success Manager

3 hours, 38 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Lone Wolf Technologies

Lone Wolf Technologies

Lone Wolf Technologies offers a complete real estate software suite for brokerages and agents, connecting real estate and technology to simplify transactions and operations.

Internet Software & Services
251-1K
Founded 1989
View All Jobs 15

Description

  • Own customer outcomes by understanding each customer’s business, priorities, stakeholders, and success criteria.
  • Develop actionable Customer Success Plans with milestones, goals, and next steps.
  • Drive product adoption and value realization by identifying gaps and guiding customers toward better workflows.
  • Lead proactive customer meetings to share updates, best practices, insights, and obstacle resolution.
  • Monitor customer health and usage data to identify risk early and lead recovery plans.
  • Coordinate across Support, Implementation, Product, Sales, and other teams to ensure a connected customer experience.
  • Maintain ownership of customer communication, internal alignment, and follow-through.
  • Build renewal readiness by surfacing risks early and partnering with commercial owners on account health and renewal risk.
  • Contribute to team playbooks, best practices, and a culture of accountability and continuous improvement.

Requirements

  • 3+ years of experience in a customer-facing Success role, such as Customer Success or Account Management, in a SaaS environment.
  • Demonstrated ability to understand customer business needs and connect software adoption to measurable outcomes.
  • Strong consultative skills, including discovery, active listening, problem diagnosis, and constructive guidance.
  • Experience managing a portfolio of customers with competing priorities, risks, and deadlines.
  • Strong written and verbal communication skills with the ability to simplify complex topics.
  • Solid problem-solving skills and a proactive approach to managing customer needs and resolving issues.
  • Collaborative and resourceful mindset with the ability to know when to take ownership and when to involve others.
  • A customer-first mindset focused on driving outcomes and delivering value.
  • Interest in technology and helping customers adopt software to improve their business.
  • Experience in real estate is an asset but not required.

Interested in this position?

Apply directly on the company website

Apply Now

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