Lone Wolf Technologies

Lone Wolf Technologies offers a complete real estate software suite for brokerages and agents, connecting real estate and technology to simplify transactions and operations.

Internet Software & Services

Information Technology

251-1K (630)

Founded 1989

15 open positions

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Customer Success Manager

1 month ago

United States

Full-time

Mid Level

Customer and Technical Support

Apply Now

Lone Wolf Technologies

Lone Wolf Technologies offers a complete real estate software suite for brokerages and agents, connecting real estate and technology to simplify transactions and operations.

Internet Software & Services

251-1K

Founded 1989

View All Jobs 15

Description

Own customer outcomes by understanding each customer’s business, priorities, stakeholders, and success criteria.
Develop actionable Customer Success Plans with milestones, goals, and next steps.
Drive product adoption and value realization by identifying gaps and guiding customers toward better workflows.
Lead proactive customer meetings to share updates, best practices, insights, and obstacle resolution.
Monitor customer health and usage data to identify risk early and lead recovery plans.
Coordinate across Support, Implementation, Product, Sales, and other teams to ensure a connected customer experience.
Maintain ownership of customer communication, internal alignment, and follow-through.
Build renewal readiness by surfacing risks early and partnering with commercial owners on account health and renewal risk.
Contribute to team playbooks, best practices, and a culture of accountability and continuous improvement.

Requirements

3+ years of experience in a customer-facing Success role, such as Customer Success or Account Management, in a SaaS environment.
Demonstrated ability to understand customer business needs and connect software adoption to measurable outcomes.
Strong consultative skills, including discovery, active listening, problem diagnosis, and constructive guidance.
Experience managing a portfolio of customers with competing priorities, risks, and deadlines.
Strong written and verbal communication skills with the ability to simplify complex topics.
Solid problem-solving skills and a proactive approach to managing customer needs and resolving issues.
Collaborative and resourceful mindset with the ability to know when to take ownership and when to involve others.
A customer-first mindset focused on driving outcomes and delivering value.
Interest in technology and helping customers adopt software to improve their business.
Experience in real estate is an asset but not required.

Interested in this position?

Apply directly on the company website

Apply Now

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