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(Canada) Sr. Customer Success Manager

1 week, 1 day ago
Canada
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 69

Description

  • Own and deliver joint customer success plans to build, grow, and expand client relationships.
  • Act as a trusted advisor and business partner to customer executive leadership and internal account teams.
  • Provide strategic guidance and a clear path to value for customers.
  • Use PointClickCare’s customer success methodology to anticipate challenges and deliver solutions.
  • Serve as a point of escalation for customer issues and expectation management.
  • Develop turnaround and save plans for at-risk accounts to reduce churn.
  • Support cross-functional collaboration with internal teams to align on customer outcomes.
  • Travel to client locations as required.

Requirements

  • Experience in a customer-facing role within a SaaS or tech company.
  • Experience in healthcare sales, account management, or customer success with a focus on enterprise accounts.
  • Proven track record of sustaining and growing customer relationships.
  • Exceptional relationship-building skills in fast-paced environments.
  • Strong written, verbal, and presentation skills.
  • Ability to work independently in a remote environment.
  • Proven proficiency in data analysis, including interpreting and translating results.
  • Bachelor’s degree in a relevant field or equivalent practical experience.
  • Experience using a CRM tool such as Salesforce and/or Gainsight (preferred).
  • Background in business consulting and enterprise-level engagement with C-level stakeholders (preferred).

Benefits

  • Remote work option.
  • Canadian base salary range of $112,000 to $125,000.
  • Bonus eligibility.
  • Benefits package.

Interested in this position?

Apply directly on the company website

Apply Now

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