Corporate Account Manager

1 hour ago
Full-time
Junior
Customer and Technical Support
Playlist

Playlist

Playlist is a music-based website and mobile app that allows users to search, create, and share custom playlists with friends. With a fully licensed, ad-supported streaming service, Playlist combines music and messaging for unprecedented engagement, pi...

Media
11-50

Description

  • Build and maintain strong relationships with corporate clients to support long-term partnerships.
  • Serve as the primary contact for corporate clients and provide regular communication and trusted guidance.
  • Conduct quarterly check-ins with key accounts to reinforce value and identify upselling opportunities.
  • Recommend additional services or features that align with client objectives and drive account growth.
  • Analyze engagement metrics to identify trends and address retention, enrollment, and satisfaction gaps.
  • Deliver presentations and organize promotional activities to increase employee participation in ClassPass.
  • Provide customer support and resolve client issues efficiently to ensure a seamless experience.
  • Collaborate with the EMEA Launch Specialist on client onboarding and support global account management projects.

Requirements

  • 2+ years of experience in account management or a sales-related role.
  • Knowledge of the fitness and employee benefits industry is a plus.
  • Strong communication and relationship-building skills.
  • Detail-oriented problem-solving ability with experience managing multiple projects at once.
  • Proven ability to analyze data and apply insights to improve client outcomes.
  • Experience using CRM systems such as Salesforce.
  • Track record of success in partnership management and delivering high performance.
  • Right to work in the United Kingdom.

Benefits

  • Equal opportunity employer with a strong commitment to diversity and inclusion.
  • Opportunity to work on a global platform focused on fitness, wellness, and intentional living.
  • Encouragement to apply even if you do not meet every qualification.

Interested in this position?

Apply directly on the company website

Apply Now

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