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VIP Support Specialist

39 minutes ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
Salesforce
Apply Now
DentalXChange

DentalXChange

DentalXChange is a leading dental payments platform that revolutionizes the payment process by connecting providers, partners, and payers. With innovative EDI services like ClaimConnect and DentalXChange Financial Services, they streamline business pro...

Internet Software & Services
51-250
Founded 1989
View All Jobs 2

Description

  • Provide personalized, high-touch support to executive clients across phone, email, and case channels.
  • Resolve incoming calls, emails, and assigned cases efficiently and accurately.
  • Document all client interactions in Salesforce.
  • Troubleshoot and manage support issues, including researching inquiries and completing follow-up.
  • Collaborate with internal departments to ensure a seamless client experience.
  • Manage a full caseload while meeting productivity, accuracy, and turnaround-time standards.
  • Establish and maintain direct working relationships with executive accounts.
  • Identify and communicate account risks to leadership to support early intervention.
  • Meet company and department policies, including attendance expectations.
  • Support company goals and other duties as assigned.

Requirements

  • GED or high school diploma required; college degree preferred.
  • Minimum 1 year of customer service experience in a professional role required.
  • Minimum 1 year of experience in the dental industry required.
  • Minimum 6 months of key account management experience preferred.
  • Proficient in Microsoft Office applications and internet use.
  • Ability to develop reports and manipulate data in Excel.
  • Strong verbal and written communication and interpersonal skills.
  • Exceptional organizational skills and ability to meet deadlines.
  • Self-sufficient and able to work with little supervision.
  • Ability to multitask accurately in a fast-paced environment.

Benefits

  • Pay range of $20.00 to $22.00 per hour DOE.
  • Medical, dental, and vision benefits eligible first of the month after start date.
  • Unlimited PTO.
  • Paid time off for sick time, jury duty, and bereavement.
  • 10 company-paid holidays.
  • 401(k) with company match.
  • Healthcare and dependent care flexible spending accounts.
  • Health Advocate support program.
  • Room for growth and challenging career opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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