Account Manager - Barcelona

23 minutes ago
Full-time
Senior
Customer and Technical Support
Playlist

Playlist

Playlist is a music-based website and mobile app that allows users to search, create, and share custom playlists with friends. With a fully licensed, ad-supported streaming service, Playlist combines music and messaging for unprecedented engagement, pi...

Media
11-50

Description

  • Manage a high-revenue book of business across assigned markets and regions.
  • Prospect new supply and upsell existing studio partners.
  • Build and maintain strong long-term relationships with partners across accounts of varying size.
  • Monitor partner performance, inventory availability, and market opportunities to improve supply health and revenue.
  • Deliver monthly partner check-ins, including phone and in-person meetings.
  • Prepare quarterly business reviews and detailed performance reports for studio partners.
  • Troubleshoot partner issues, escalate bugs, and communicate pain points and feature requests internally.
  • Drive adoption and retention of ClassPass products among studio partners.
  • Use Salesforce and other resources to maintain and develop your pipeline.
  • Support country-specific projects and assist with transactional issue resolution and ad hoc work.

Requirements

  • Proven experience in account management with the ability to resolve a wide range of issues creatively.
  • Strong negotiation skills for managing current and prospective book of business across low- to top-tier accounts.
  • Good strategic thinking skills and ability to execute tactical project plans.
  • Strong communication skills across different audiences and situations.
  • Good collaboration skills and ability to share frameworks, techniques, and new approaches with colleagues.
  • Good business acumen and ability to articulate the value of your work.
  • Track record of managing processes and priorities to consistently meet deadlines.
  • Fluent in Spanish and English.
  • Right to work in Spain.
  • Experience in boutique fitness, wellness, or a similar partner-facing commercial role is preferred.

Benefits

  • Opportunity to work with ClassPass, a well-known fitness and wellness platform.
  • Role focused on meaningful real-world connections and intentional living.
  • Equal opportunity employer with a strong commitment to diversity and inclusion.
  • Encouragement to apply even if you do not meet every qualification.

Interested in this position?

Apply directly on the company website

Apply Now

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