Regional Account Manager - Public Sector

2 weeks, 6 days ago
Full-time
Mid Level
Customer and Technical Support
Magnet Forensics

Magnet Forensics

Magnet Forensics provides cutting-edge digital investigation software for cybercrime and digital forensic analysis, supporting global organizations in fighting crime and safeguarding national security.

Internet Software & Services
251-1K
Founded 2009

Description

  • Develop and execute annual and quarterly account growth and customer success plans.
  • Build trusted relationships with key stakeholders across law enforcement and government organizations.
  • Drive customer retention and long-term account development.
  • Identify cross-sell and upsell opportunities within existing accounts.
  • Conduct regular business reviews and customer success discussions.
  • Prepare and deliver customer presentations, solution overviews, and value-based discussions.
  • Coordinate and support product evaluations, upgrades, and adoption initiatives.
  • Manage quotations, renewals, and related commercial processes accurately.
  • Maintain complete and accurate records in the CRM system.
  • Collaborate with Customer Success, Technical Specialists, and Marketing teams.
  • Serve as a strategic advisor to help customers meet operational and investigative objectives.
  • Provide customer feedback internally to product and leadership teams.

Requirements

  • Experience managing and growing customer relationships in a software, technology, or services environment.
  • Strong consultative communication and stakeholder management skills.
  • Proven ability to drive customer retention, expansion, and long-term account growth.
  • Ability to understand customer challenges and align solutions to business outcomes.
  • Previous law enforcement or digital forensic experience is an asset.
  • Some travel required, approximately 25% of the time.
  • Candidates should be able to demonstrate Magnet CODE values: Care, Own, Dedicate, and Evolve.
  • Applicants must be willing to complete a background check.
  • US applicants must be authorized to work in the U.S. and participate in E-Verify if applicable.

Benefits

  • €94,100–€134,400 annual salary range.
  • Competitive compensation.
  • Generous time off policies.
  • Volunteer opportunities.
  • Reward and recognition programs.
  • Employee committees and resource groups.
  • Hybrid-flexible work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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