Customer Success Manager - 12 Month Contract

5 days, 22 hours ago
Full-time
Mid Level
Customer and Technical Support

Pion

Pion is a marketing/advertising and verification company focused on helping brands attract, engage, verify, and convert Gen Z and other closed consumer groups. It describes itself as a growth partner and verification expert built on 20 years of youth marketing experience, originally starting with Student Beans in 2005, and says the broader Pion brand was born in January 2024.

Marketing and advertising
201-500
Founded 2005

Description

  • Manage a portfolio of around 30 enterprise and mid-market accounts with a combined book of business value of approximately £1.5m.
  • Focus on retention, growth, and long-term client success across assigned accounts.
  • Own client performance reporting and optimisation strategies, proactively monitoring delivery and identifying improvement opportunities.
  • Oversee end-to-end campaign management, including offer execution, advertising tracking, performance analysis, and client reporting.
  • Partner with clients to maximise campaign effectiveness and return on investment.
  • Build strong client relationships through regular MBRs and QBRs, in-person meetings, and occasional travel.
  • Work closely with Account Managers to ensure a seamless client experience.
  • Proactively ensure campaigns consistently achieve strong results through ongoing review and optimisation.

Requirements

  • 3+ years’ experience in Customer Success, Account Management, or Affiliate Marketing.
  • Proven track record of managing and growing enterprise and mid-market client relationships.
  • Strong analytical and reporting skills with experience delivering campaign performance reporting, client insights, and optimisation recommendations.
  • Confidence leading QBRs and MBRs.
  • Excellent communication and presentation skills across in-person meetings, video calls, and written communication.
  • Highly organised and adaptable with strong time management skills.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Experience working with enterprise and mid-market accounts is preferred.

Benefits

  • Competitive salary.
  • 30 days annual leave plus bank holidays.
  • Accredited Great Place to Work company in three categories.
  • Commitment to personal development and career growth, including coaching workshops and progression plans.
  • Remote-first working environment with up to 180 days working from abroad, subject to approval.
  • Flexible working hours.
  • Monthly wellness allowance, gym memberships, access to mental health first aiders, and a health cash plan.
  • £200 work-from-home setup allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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