Senior Director, Renewals

6 hours ago
Full-time
Lead
Sales and Business Development
Ping Identity

Ping Identity

Ping Identity provides cloud-based identity management software that enables organizations to secure and streamline user access to applications and data, ensuring a seamless experience for employees, partners, and customers in a digital environment.

IT Services
1K-5K
Founded 2002

Description

  • Lead a team of Renewal Account Managers and managers to achieve quarterly and annual ARR, renewal rate, uplift, on-time renewal, and forecast accuracy goals.
  • Build and develop a high-performing renewals organization through hiring, coaching, talent development, succession planning, and performance management.
  • Develop and execute the regional renewal strategy for the Americas, including churn mitigation, multi-year renewals, price uplift, and sales-attach motions.
  • Drive forecast rigor and operating cadence by inspecting pipeline, identifying risk, and maintaining executive visibility into renewal outcomes.
  • Partner with Sales, Customer Success, Channel, Finance, Legal, and Deal Management to improve execution and reduce friction in the renewal process.
  • Establish and enforce policies, processes, and best practices that improve retention, scalability, and customer experience.
  • Lead executive-level customer and internal negotiations for complex, strategic, or at-risk renewals.
  • Use data and market insight to identify trends, root causes, and process improvements that increase retention and Net Revenue Retention over time.

Requirements

  • 8+ years of experience in software or SaaS renewals, retention, account management, or post-sales revenue leadership, including leadership of frontline managers.
  • Proven track record of leading high-performing renewal teams that consistently deliver against ARR, renewal rate, uplift, and churn targets.
  • Strong executive presence with experience leading complex commercial negotiations and customer-facing escalations.
  • Demonstrated ability to build operating rigor through forecasting, inspection cadence, process design, and performance analytics.
  • Strong cross-functional leadership skills with the ability to influence Sales, Customer Success, Finance, Legal, and Operations partners.
  • Experience designing scalable renewal strategies, segmentation models, and growth/attach motions.
  • Excellent written and verbal communication skills, including experience with QBRs, executive reviews, and change leadership.
  • Bachelor’s degree in Business or a related field required; MBA is a plus.

Benefits

  • Salary range of $137,369 to $209,367 in Colorado.
  • Generous PTO and holiday schedule.
  • Parental leave.
  • Progressive healthcare options.
  • Retirement programs.
  • Education reimbursement.
  • Commuter offset in specific locations.
  • Flexible, collaborative work environment.

Interested in this position?

Apply directly on the company website

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