RemoteLeaf Logo
Log in Sign up

Sr. Manager, Phones Implementation

2 weeks, 6 days ago
United States
Full-time
Lead
Implementation Consultant
Project and Program Management
HubSpot Monday.com Salesforce
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs 12

Description

  • Scale the Implementation team to support 2x growth while maintaining quality and efficiency.
  • Develop and execute the implementation strategy for the Phones + SaaS integrated product line.
  • Oversee all aspects of the VoIP implementation process from planning to execution, continuously refining workflows to improve efficiency and customer satisfaction.
  • Design scalable onboarding and deployment frameworks and establish implementation KPIs and operational metrics to measure speed, quality, and customer service.
  • Drive cross-functional planning for product launches, aligning Sales, Build, Customer Success, Support, and other teams on timelines, processes, and implementation readiness.
  • Own capacity planning and hiring roadmap while developing a bench of Team Leads and Managers.
  • Lead, coach, and performance-manage a team of 7–10 implementation specialists, providing support and resources to meet project deadlines.
  • Evaluate current implementation processes by reviewing customer calls, identifying gaps or inefficiencies, and standardizing best practices across the team.
  • Act as the escalation point for complex implementation challenges, proactively resolving technical issues and keeping projects on track.
  • Ensure thorough documentation of project progress, regularly update stakeholders, and maintain transparency throughout the implementation process.

Requirements

  • 7+ years of experience in VoIP implementation or a similar technical project management role, preferably within a SaaS environment.
  • 5+ years of experience leading and developing high-performing teams with full ownership of hiring, coaching, and performance management.
  • Proven team leadership experience including managing international contractors and full responsibility for hiring and performance management.
  • Strong understanding of VoIP technologies, network infrastructure, and telecommunication systems; familiarity with cloud-based phone systems is a plus.
  • Experience working with external vendors and coordinating cross-functional resources and timelines.
  • Proven ability to analyze trends and collaborate across management levels to drive data-informed decisions and team strategy.
  • Excellent communication and interpersonal skills with a strong focus on customer excellence.
  • Ability to troubleshoot technical issues and deliver effective solutions under pressure.
  • Experience implementing, using, and optimizing Salesforce, Wrike, Monday, HubSpot, ChurnZero, or similar customer success/project tools.

Benefits

  • Competitive salary range: $108,000–$124,000 per year.
  • Medical coverage for employees and dependents (80–90% employer-covered) and employer HSA contribution with HDHP.
  • 401(k) match up to 3.5%; Dependent Care FSA; Dental & Vision coverage available.
  • Basic Life and AD&D insurance, short- and long-term disability coverage.
  • Flexible Time Off plus 12 paid annual holidays and paid parental leave.
  • Pawternity leave, financial pet adoption support, and subsidized pet insurance.
  • $250 annual stipend for learning and development.
  • Remote work (U.S.-based)

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

New Relic

Senior Partner Solutions Consultant

New Relic 1K-5K Internet Software & Services

New Relic is hiring a Partner Solution Consultant to lead technical enablement, solution support, and delivery governance for partner-driven observability opportunities across an assigned region.

United States Full-time Senior Implementation Consultant Partnerships Manager
$203k-$254k
2 hours, 6 minutes ago
New Relic

Implementation Consultant - Solutions Architect

New Relic 1K-5K Internet Software & Services

New Relic is hiring a Solutions Architect to lead technical design, deployment, and adoption of its observability platform for strategic customers across cloud-native and distributed environments.

United States Full-time Senior Implementation Consultant
$138k-$172k
Ansible AWS Azure CI/CD Datadog Docker GCP GitHub Actions GitLab Go Jenkins Kubernetes Microservices New Relic Python Serverless Terraform
2 hours, 22 minutes ago
R

Implementation Consultant

Rolling Arrays Technologies PTE LTD. 51-200 HR technology

Remote Implementation Consultant role at a SaaS company focused on HRIS-related product implementations, responsible for guiding customer projects from planning through deployment and support.

India Full-time Mid Level Implementation Consultant
5 hours, 55 minutes ago
Connecteam

Professional Service Manager

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is hiring a Professional Service Manager in the US to deliver client-facing professional services, configure and integrate its workforce management platform, and support onboarding and workflow improvements for customers.

United States Full-time Junior Implementation Consultant
$50k-$60k
CRM
9 hours, 17 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers