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Implementation Manager

5 days, 13 hours ago
Mexico, Argentina, Brazil, Chile, Colombia, El Salvador, Guatemala, Honduras, Uruguay
Contract
Mid Level
Implementation Consultant
Customer and Technical Support
CRM Salesforce
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs 12

Description

  • Lead the implementation and onboarding process for new PetDesk customers.
  • Gather customer requirements and configure the software to match their needs.
  • Conduct training sessions on PetDesk features and functionality.
  • Analyze backend results to troubleshoot issues and provide confident responses to customers.
  • Build strong customer relationships by providing guidance, best practices, and ongoing support during implementation.
  • Identify and resolve technical issues or escalate them through collaboration with product support, Sales, and Customer Success teams.
  • Maintain accurate documentation of customer interactions, implementation details, and configurations in the CRM.
  • Generate reports and share implementation progress, challenges, and successes with internal stakeholders.
  • Manage an onboarding pipeline of approximately 30–40 customers at a time.
  • Handle 3–4 customer calls per day as part of the implementation workflow.

Requirements

  • 3–5 years of experience in a customer-facing role, preferably in software implementation, customer success, or a related field.
  • Primary customer communication experience over the phone or via virtual meetings.
  • Ability to learn and understand software applications quickly.
  • Familiarity with client communication software, CRM systems, or SaaS solutions is advantageous.
  • Excellent verbal and written communication skills with the ability to explain complex concepts to technical and non-technical audiences.
  • Strong interpersonal skills with the ability to build rapport and trust with customers.
  • Strong analytical and problem-solving abilities.
  • Ability to collaborate effectively with cross-functional teams including sales, product, and customer support.
  • Excellent multitasking and self-management skills with the ability to prioritize work effectively.
  • Experience with Salesforce, Zendesk, or similar software is strongly preferred.
  • Experience working with veterinary clinics or the pet care industry is a plus.
  • Fluency in English, both written and spoken, is required.
  • Must be based in Latin America or Central America and available during aligned North American business hours.
  • Must provide own equipment and work from a stable, professional dedicated workstation.
  • Resume must be submitted in English.

Benefits

  • $1,920 per month compensation.
  • 100% remote contractor position.
  • Work from Latin America, including Central America.
  • Aligned schedule with North American business hours.
  • Average 2-week hiring timeline.
  • Standardized interview process designed for fairness and consistency.

Interested in this position?

Apply directly on the company website

Apply Now

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