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Customer Enablement Manager

1 month, 1 week ago
United States
Full-time
Junior
Instructional Designer
Customer and Technical Support
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs 8

Description

  • Design, build, and maintain training curricula and content for 1:1 sessions, groups, webinars, and asynchronous Academy learning.
  • Deliver role-specific training for practice administrators, front- and back-office staff, DVMs, and other customer audiences.
  • Partner with Project Managers and Build teams to understand complex implementations and create timely, configuration-specific training.
  • Identify process, skill, and learning gaps and communicate them to Implementation and Customer Success teams.
  • Collaborate with Customer Success, Support, and Product to align on customer needs, improve handoffs, and share training insights.
  • Gather customer feedback to improve training delivery and maintain accurate Knowledge Base content.
  • Facilitate live and virtual sessions while adapting instruction to varying technical comfort levels.
  • Use AI to improve training efficiency, personalization, and customer education.
  • Track training effectiveness through completion, attendance, feedback, support-ticket volume, and customer self-service usage.

Requirements

  • Portfolio required with sample job aids and live or e-learning training content.
  • Instructional design and curriculum development experience, including storyboarding, microlearning, and e-learning creation.
  • Experience developing asynchronous or Academy-style learning with clear objectives, knowledge checks, and/or certifications.
  • 2+ years of experience in training, onboarding, customer education, or similar customer-facing enablement work.
  • Experience designing and delivering role-specific training for different audiences using adult-learning principles.
  • Strong written and verbal communication skills, including live virtual and in-person facilitation.
  • Empathy, patience, and adaptability when supporting people with varied technical comfort levels.
  • Ability to quickly learn software workflows and apply product best practices.
  • Veterinary clinic or SaaS customer training experience preferred.

Benefits

  • Medical coverage for employees and dependents, with 80–90% employer coverage.
  • Employer HSA contribution with HDHP, dental and vision coverage, life and AD&D insurance, and short- and long-term disability coverage.
  • 401(k) match up to 3.5%.
  • Flexible time off and 12 paid annual holidays.
  • Paid parental leave.
  • Pawternity leave, financial pet adoption support, and subsidized pet insurance.
  • $250 annual learning and development stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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