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Customer Education Manager - West Coast

3 hours, 40 minutes ago
United States
Full-time
Senior
Training Manager
Customer and Technical Support
Apply Now
Noah Medical

Noah Medical

Noah Medical revolutionizes medical robotics with the Galaxy System™ featuring TiLT+ Technology™ for precise early diagnosis and treatment, overcoming CT to body divergence.

Health Care Providers & Services
51-250
Founded 2018
$150M raised
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Description

  • Plan training, demonstrations, and account launches with the Area Vice President to support regional sales and customer adoption.
  • Deliver in-person and virtual training for physicians and procedure support teams, including practical exercises, assessments, and super-user training.
  • Lead Galaxy System demonstrations with Sales and Clinical Sales teams, tailoring presentations to customer needs.
  • Lead initial account training and support first-day cases, documenting ongoing training needs for field teams.
  • Review readiness records, assess customer skills, and approve customer independence within assigned authority and standards.
  • Create and update training materials, assessments, and digital learning resources with cross-functional partners.
  • Manage event logistics, equipment setup and testing, preparation, and post-event follow-up.
  • Maintain training records and use customer feedback, assessments, and program results to improve education programs.

Requirements

  • Bachelor’s degree in a relevant field or equivalent professional experience.
  • 5+ years of experience in medical devices, biotechnology, pharmaceuticals, or healthcare, including 2+ years in clinical education, clinical specialist, training, or learning and development roles.
  • Strong clinical and technical knowledge with the ability to explain complex concepts and teach adult learners.
  • Experience solving problems, managing projects, working independently, building cross-functional relationships, and adapting to changing priorities.
  • Proficiency with Microsoft Office and Google Workspace.
  • Preferred experience in bronchoscopy, navigational technologies, or medical robotics.
  • Familiarity with simulation training, learning management systems, or educational content development tools is preferred.
  • Ability to travel occasionally on short notice and work evenings or weekends; ability to lift up to 30 pounds with or without reasonable accommodation.
  • Eligible to work in the United States and reside on the U.S. West Coast; San Francisco candidates are preferred, and proximity to a major airport is preferred.

Benefits

  • California pay range of $105,000–$130,000 USD, with potential additional incentives.
  • Medical, dental, and vision insurance with HSA and FSA options.
  • 401(k), stock purchase, equity, and bonus programs.
  • Flexible Time Off, sick time, and 12+ paid holidays.
  • Paid parental leave, life insurance, disability insurance, and mental health support.
  • Tuition reimbursement, online training, book reimbursement, and other learning and development opportunities.
  • Remote, hybrid, field, or office work schedules may be available depending on the role and location.
  • Legal and pet insurance, office snacks and beverages, lunch stipend, and company social events.

Interested in this position?

Apply directly on the company website

Apply Now

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