Customer Success Manager

2 months, 1 week ago
Full-time
Junior
Customer and Technical Support
PerformYard

PerformYard

PerformYard offers customizable and flexible performance management software designed to enhance employee reviews, goal setting, and feedback processes, thereby driving revenue growth and improving overall employee performance for organizations.

Professional Services
51-250
Founded 2013

Description

  • Build long-lasting customer relationships that support adoption, ongoing usage, retention, and revenue growth.
  • Serve as a trusted advisor during onboarding and training to help customers realize long-term product value.
  • Respond to customer phone calls and emails to support adoption, usage, and expansion needs.
  • Meet or exceed responsiveness and quality goals for customer support and follow-up.
  • Advocate for customers by partnering with leadership and product teams to surface process improvements and product requirements.
  • Help resolve customer-facing issues and contribute to testing new product ideas and improvements.
  • Use Salesforce and internal tools to track customer interactions and support business outcomes.
  • Proactively contribute to team culture through participation in team and company activities and feedback opportunities.

Requirements

  • Bachelor's degree.
  • 2+ years of experience in Customer Success, Account Management, Account Support, or a related role, preferably in software.
  • Experience using CRM, Customer Success, or Help software tools.
  • Strong ability to manage multiple requests, respond quickly, and solve problems under pressure.
  • Detailed, action-oriented, and capable of working with a high level of quality.
  • Enthusiastic, proactive self-starter with strong communication skills.
  • Empathy for customer experience and a desire to help customers succeed.
  • Comfort working in a fast-paced startup environment.
  • Bonus points for being authentically curious, entrepreneurial, street smart, and strongly values-driven.
  • Bonus points for integrity, a desire to make a real difference, and a drive to learn and improve.

Benefits

  • 100% remote position.
  • Medical, dental, and vision insurance with an HSA plan.
  • Disability insurance.
  • 401(k) plan.
  • Generous PTO.
  • Paid holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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