Principal Customer Success Manager

58 minutes ago
Full-time
Lead
Customer and Technical Support
Veracode

Veracode

Veracode is a top provider of software security solutions, enabling continuous identification and resolution of security flaws in the software development lifecycle to empower innovation with confidence.

Internet Software & Services
251-1K
Founded 2006
$114M raised

Description

  • Manage a portfolio of strategic enterprise accounts and build trusted executive relationships.
  • Drive customer adoption, value realization, renewals, and expansion opportunities.
  • Develop strategic account and success plans aligned to customer business objectives.
  • Lead executive business reviews and serve as the primary customer advocate.
  • Advise customers on application security, DevSecOps, and Secure SDLC best practices.
  • Partner with internal teams to resolve complex issues and improve the customer experience.
  • Influence product strategy by sharing customer insights and market feedback.
  • Mentor Customer Success team members and contribute to organizational best practices.

Requirements

  • 10+ years of Customer Success, Technical Account Management, Consulting, or Enterprise Account Management experience.
  • Proven success managing large enterprise or Fortune 1000 customer relationships.
  • Experience partnering with executive stakeholders, including CIOs, CISOs, and engineering leaders.
  • Demonstrated ability to drive customer retention, adoption, renewals, and account growth.
  • Knowledge of SaaS, cybersecurity, Application Security, DevSecOps, or Secure SDLC.
  • Strong executive communication, strategic planning, and cross-functional leadership skills.
  • Bachelor's degree required.
  • Master's degree preferred.

Benefits

  • Outstanding Medical, Dental, and Vision Coverage.
  • Wellness benefits.
  • “Take What You Need” time off policy.
  • Extensive development and training offerings.
  • Generous 401k match.
  • A professional community that takes pride in its work.

Interested in this position?

Apply directly on the company website

Apply Now

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