Field Account Manager

2 weeks, 6 days ago
Full-time
Mid Level
Customer and Technical Support
Thatch

Thatch

Thatch is a health benefits platform that combines financial technology and insurance services. Founded in October 2021 by Chris Ellis and Adam Stevenson, the company is based in San Francisco, with additional offices in New York and Austin. Thatch's mission is to decouple health insurance from employment, allowing businesses to offer personalized healthcare experiences to their employees. The platform serves as a Third-Party Administrator (TPA) and specializes in Individual Coverage Health Reimbursement Arrangements (ICHRA). Thatch simplifies health benefits administration by enabling employers to set tax-free healthcare budgets, which employees can use to select their own health insurance plans and additional benefits like mental health support and wellness programs. The company also provides a Visa debit card for employees to manage their healthcare spending easily. Thatch primarily targets small to mid-sized businesses and startups, offering a streamlined setup process and tools to help employers manage healthcare budgets effectively. With significant investor backing, Thatch is positioned to enhance the healthcare experience for businesses and their teams.

information technology & services
51-200
Founded 2021
$84M raised

Description

  • Serve as an extension of Account Management and Implementation by delivering onsite support, employee education, and enrollment assistance.
  • Lead employer-facing sessions including open enrollment meetings, platform training, product webinars, office hours, and related engagement programs.
  • Partner with Account Managers to strengthen customer relationships, gather insights, identify risks and opportunities, and support account plans and business reviews.
  • Coordinate and execute onsite customer events end to end, including travel logistics, stakeholder alignment, presentations, and follow-up.
  • Act as a customer advocate by surfacing feedback, identifying recurring themes, and partnering with Product, Operations, and Support to improve the customer experience.

Requirements

  • 4+ years of experience in benefits consulting, customer success, support, or a related customer-facing role.
  • Active broker license and fluency in plan advising are a strong plus.
  • Exceptional communication and presentation skills with the ability to engage frontline employees, HR leaders, and executives.
  • Strong organizational skills and attention to detail with experience managing multiple priorities and customer engagements simultaneously.
  • Ability to navigate ambiguity, solve problems independently, and work effectively in a fast-paced environment.
  • Willingness to travel regularly within a designated region.
  • Comfort analyzing customer data, preparing reporting, and turning insights into actionable recommendations.
  • Bilingual in Spanish and English is strongly preferred.
  • 50%+ travel during annual open enrollment season (Q4).

Benefits

  • Estimated compensation range of $80,000 to $95,000 USD.
  • Fully distributed work environment.
  • Opportunity to join an early-stage company.
  • Fast-paced, high-velocity team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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