Customer Success Manager (Fully Remote)

43 minutes ago
Full-time
Mid Level
Customer and Technical Support
Branching Minds

Branching Minds

Branching Minds partners with school districts to streamline and improve their MTSS/RTI program through our MTSS platform, which saves teachers time & effort. We unite learning sciences and technology to empower teachers to quickly identify students' c...

Diversified Consumer Services
11-50
Founded 2013
$1M raised

Description

  • Serve as the primary point of contact and trusted advisor for a portfolio of school and district partners.
  • Guide customers through onboarding, kickoff, customization, check-ins, progress reviews, renewal, and expansion conversations.
  • Collaborate with internal teams to develop success plans and solutions for district partner needs.
  • Create and manage customer journeys and engagement campaigns in ChurnZero.
  • Track customer health, milestones, usage, and progress, and escalate issues when needed.
  • Drive platform adoption and usage to increase customer value, satisfaction, and retention.
  • Own contract renewals in HubSpot, including stage updates, quotes, and expansion coordination with sales.
  • Provide direct customer support through chat, email, phone, webinars, platform walkthroughs, and occasional onsite travel.
  • Use data insights to identify pain points and improve the customer experience.
  • Build expertise in MTSS best practices and Branching Minds product offerings.

Requirements

  • Experience in a customer-facing role involving consulting, advocacy, development, issue resolution, or relationship management.
  • Strong project management skills with high attention to detail and ability to prioritize multiple tasks.
  • Comfort using technology and interest in becoming a Branching Minds platform expert.
  • Passion for improving education and advancing equity for all learners.
  • Ability to thrive in a fast-paced, startup-style environment and work independently and collaboratively.
  • Prior experience in client-facing, project management, K-12 education, or edtech roles.
  • Prior experience in a success, client-facing, or project management role (preferred).
  • Previous experience in K-12 education and/or edtech (preferred).
  • Previous experience using Branching Minds (preferred).

Benefits

  • Base annual compensation of $75,000-$85,000, based on experience, expertise, and geographic location.
  • Fully remote work.
  • Access to company benefits and perks program.
  • Mission-driven, cross-disciplinary team focused on meaningful impact.
  • Opportunity to shape customer relationships and the customer success function.
  • Inclusive, supportive workplace with a commitment to diversity, equity, and disability accommodations.

Interested in this position?

Apply directly on the company website

Apply Now

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