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Customer Success, Account Manager - MakeMusic

5 days, 5 hours ago
United States
Full-time
Mid Level
Customer Success
Customer and Technical Support
Copywriting CRM Email Marketing HubSpot
Apply Now
Peaksware

Peaksware

Peaksware is a company dedicated to helping individuals achieve their best through deliberate practice. They offer a range of software brands tailored for enhancing athletic and musical pursuits, connecting performers, instructors, and creators. Their ...

Internet Software & Services
51-250
Founded 2014
View All Jobs

Description

  • Manage a high-volume book of business across the scale segment and own the customer journey from post-sale through renewal.
  • Drive renewals and expansion opportunities using one-to-many engagement strategies and data-informed account planning.
  • Proactively monitor accounts, respond to inbound communications, and ensure customer satisfaction.
  • Process orders, activate subscriptions, and coordinate training and support with Implementation and Support teams.
  • Maintain accurate customer records, including contacts, contract updates, activities, notes, and renewals, in HubSpot.
  • Partner with sales to identify upsell opportunities and negotiate contracts and pricing with existing customers.
  • Collaborate with management and cross-functional teams to forecast territory growth and identify expansion opportunities.
  • Create and execute customer marketing materials such as automated email sequences and in-app guides.
  • Develop digital success motions and automated workflows that guide customers through key milestones with minimal manual intervention.
  • Attend trade shows and support large-scale campaigns and customer-facing initiatives as needed.

Requirements

  • 2-4 years of experience in customer success or customer marketing in the EdTech space.
  • Demonstrated ability to manage a book of business and meet or exceed renewal and expansion quotas.
  • Strong communication and interpersonal skills with the ability to build and maintain customer relationships.
  • Experience building one-to-many materials or digital success motions such as automated email campaigns, webinars, or self-service resources.
  • Customer-oriented mindset with a proven ability to anticipate and address customer needs.
  • Exceptional communication and copywriting skills, including the ability to turn technical updates into engaging customer content.
  • Experience with data analysis and critical thinking to identify growth and expansion opportunities.
  • Proficiency in CRM systems such as HubSpot and other relevant tech stack tools.
  • Contract negotiation skills with experience negotiating renewals and expansions with existing clients.
  • Ability to collaborate across sales, implementation, marketing, and support teams; willingness to travel 5-10% of the time.
  • Familiarity with MakeMusic Cloud, Finale, or other music education or composition platforms (preferred).
  • Prior experience in the music SaaS industry or as a musician and/or music educator (preferred).
  • Experience in a Scale CSM role or background in Customer Marketing (preferred).

Benefits

  • Hourly compensation range of $23.34-$38.90 in Colorado, depending on experience and location.
  • Eligible for variable compensation, including bonus.
  • Comprehensive medical, dental, and vision insurance.
  • Health savings and flexible spending accounts, plus paid parental leave and employee assistance program.
  • 401(k) with company match.
  • 12 paid holidays annually plus discretionary Flexible Time Off.
  • Free access to company products, corporate discounts, and professional development resources.
  • Access to on-site fitness facilities, locker rooms, showers, bike storage, e-bikes, and an on-site Music and Podcast Studio.

Interested in this position?

Apply directly on the company website

Apply Now

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