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Court Coverage Specialist

5 hours, 54 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
CRM
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 29

Description

  • Own a portfolio of open court hearings and secure attorney coverage before the hearing date.
  • Contact attorneys daily by phone, text, and email to confirm coverage and commitments.
  • Negotiate fees in real time while protecting margin and meeting cost targets.
  • Prioritize and triage a fast-moving pipeline of hearings and at-risk coverage needs.
  • Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first approach.
  • Onboard new attorneys, answer questions, and serve as their primary point of contact.
  • Keep law-firm clients updated on hearing status and other changes.
  • Log activity, confirm assignments, and maintain accurate pipeline records.
  • Identify recurring coverage gaps and contribute ideas in team huddles and meetings.
  • Set up next-day coverage and hand off open items at the end of each day.

Requirements

  • 1+ year in a role requiring high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
  • Comfortable and efficient on the phone with strong verbal and written communication skills.
  • Strong organization skills and the ability to manage many open items at once.
  • Calm and decisive under deadline pressure.
  • Tech-comfortable and quick to learn new platforms.
  • High school diploma or equivalent.
  • Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment (preferred).
  • A track record of hitting or exceeding KPIs in a metrics-driven role (preferred).
  • Familiarity with CRM or scheduling tools (preferred).
  • Comfortable on Mac OS and Google Workspace (preferred).

Benefits

  • $20–$22 per hour, with starting rate based on experience.
  • No sales commission.
  • Clear growth path with promotion from within to senior specialist and supervisor roles.
  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off plus 7 paid company holidays and 4 floating holidays per year.
  • Life insurance, AD&D insurance, and long-term disability coverage.
  • Health care reimbursement FSA, dependent care FSA, employee assistance program, and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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