Director, Customer Success EMEA

6 hours, 36 minutes ago
Full-time
Executive
Customer and Technical Support
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Build, lead, and scale a high-performing EMEA Customer Success team of Customer Success Engineers and Specialists.
  • Design and execute customer journey strategies that increase adoption, accelerate time-to-value, improve satisfaction, strengthen retention, and drive revenue growth.
  • Orchestrate cross-functional execution with Sales, Product Management, Customer Support, and Renewals to deliver a seamless customer experience.
  • Establish, govern, and act on KPIs across customer health, team health, and business impact to identify risk and measure progress.
  • Deploy automation and AI-driven tools to streamline onboarding and scale a more proactive customer success motion.
  • Recruit, mentor, and develop customer value-focused talent and build a culture of accountability, learning, and performance.

Requirements

  • 12+ years of progressive customer success leadership experience in technology or SaaS.
  • 12+ years of proven leadership experience building high-performing teams and developing talent.
  • Experience leading change management, automation, and technology-enabled process improvements.
  • Demonstrated success owning customer adoption, health, risk mitigation, renewal performance, and expansion motions.
  • Exceptional executive leadership, communication, and relationship-building skills.
  • Ability to align teams around outcomes and turn customer insights into action.
  • Track record of improving adoption, retention, customer value, and revenue growth.
  • Experience translating strategy into measurable business impact.

Benefits

  • 21 annual vacation days, with additional days based on tenure.
  • 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.
  • Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support.
  • Monthly lifestyle and meal benefits, including 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform.
  • Life insurance equal to 2× annual gross salary, plus critical illness and disability coverage.
  • Vision reimbursement.
  • Free access to the Bookster library platform.
  • Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning events.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Associate, Service - PSF (Mandarin speaker)

GLG 5K-10K Professional Services

GLG is hiring Mandarin Speaking Associates to manage client projects and connect leading professionals with expert insight across financial services, consulting, and corporate accounts.

5 hours, 22 minutes ago

Client Success Representative (Remote within APAC region, Contract)

INFUSE 251-1K Professional Services

INFUSE is hiring a Client Success Specialist to manage client relationships and support delivery of solutions for B2B accounts across a global, fast-paced environment.

5 hours, 22 minutes ago

Court Coverage Specialist

ABC Legal Services 251-1K Specialized Consumer Services

Docketly is hiring a remote full-time Operations Associate to manage court-hearing coverage for law firms by securing attorney commitments, coordinating communication, and keeping hearings on track.

CRM
5 hours, 51 minutes ago

Customer Success Specialist

Unity 5K-10K Internet Software & Services

Unity is hiring a Client Success Specialist in APAC to manage technical onboarding and early account activation for new mobile advertising partners while helping Sales focus on revenue growth.

Looker
6 hours, 37 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers