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Associate, Service - PSF (Mandarin speaker)

5 hours, 22 minutes ago
United Kingdom
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
GLG

GLG

GLG is the world's largest insight network connecting decision makers with experts to provide actionable insights for smarter decisions. Their expert network offers perspectives on IT, business, Generative AI, and more, helping professionals navigate c...

Professional Services
5K-10K
Founded 1998
View All Jobs 8

Description

  • Engage daily with clients to build relationships, deliver tailored support, and provide custom solutions.
  • Own client projects from start to finish, including scoping, expert search or recruitment, and delivery of high-quality outcomes.
  • Collaborate with colleagues, managers, and internal stakeholders to present GLG’s product suite and support commercial growth.
  • Help maximize revenue and retain existing accounts through responsive client service and cross-functional coordination.
  • Uphold GLG’s compliance framework and company values in all client and project work.
  • Work directly with leading clients and experts in a fast-paced, highly collaborative environment.
  • Develop and refine business skills through onboarding, training, coaching, and mentoring.
  • Build account management and commercial capability through direct relationship management.
  • Potentially grow into a people manager role and lead future Associates after strong individual performance.

Requirements

  • Bachelor’s degree or higher is required.
  • 0-3 years of work experience in client-facing, sales, or account management roles.
  • Demonstrated critical thinking and creative problem-solving skills.
  • Excellent communication and interpersonal skills, including comfort with phone-based outreach.
  • Ability to work independently and collaboratively in an ever-changing, fast-paced environment.
  • Receptive to close coaching and feedback.
  • Ability to multitask, prioritize effectively, and maintain strong attention to detail.
  • Hustle and tenacity with a strong drive to go above and beyond for clients.
  • Appreciation for data and understanding of numbers.
  • Willingness to work flexible and extended hours, including evenings and some holidays, based on client needs and expectations.

Benefits

  • Robust onboarding and training programs.
  • Continued coaching and mentoring to support professional development.
  • Opportunity to develop transferable skills in client service, communication, negotiation, critical thinking, and project management.
  • Career growth path into people management and team leadership.
  • Highly collaborative, team-oriented environment.
  • Performance-driven, merit-based culture.

Interested in this position?

Apply directly on the company website

Apply Now

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