Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Track operational workflows across finance, HR, customer service, logistics, marketing, and operations.
  • Ensure recurring processes are completed on time and according to SOPs.
  • Identify bottlenecks, escalate operational issues proactively, and remove blockers.
  • Coordinate deliverables, deadlines, and follow-ups across departments and with vendors.
  • Maintain KPI dashboards, trackers, operational databases, and performance reports.
  • Prepare weekly and monthly reports and support ad hoc operational analysis.
  • Maintain and update SOPs, guides, logs, and workflow documentation in organized systems.
  • Support leadership with scheduling, research, reporting, and operational initiatives.
  • Monitor vendor SLAs, route invoices and approvals, and maintain vendor records.
  • Help improve communication, accountability, compliance, and process consistency across teams.

Requirements

  • 2+ years of experience in operations, project coordination, business operations, or a similar role.
  • Strong proficiency with Microsoft Office and Google Workspace.
  • Experience with CRM, ERP, or operational systems such as Salesforce, HubSpot, or NetSuite.
  • Strong Excel or Google Sheets skills, including dashboards, pivot tables, reporting, and tracking systems.
  • Excellent written and verbal English communication skills.
  • Strong organizational, multitasking, and time-management abilities.
  • Experience with Lean, Six Sigma, Kaizen, or other process improvement methodologies (preferred).
  • Experience building SOPs, trackers, and operational documentation (preferred).
  • Familiarity with Asana, ClickUp, Monday.com, Notion, or similar project management tools (preferred).
  • Experience with Power BI, Tableau, or Looker (preferred).

Benefits

  • Fully remote work environment.
  • Remote role with preferred location flexibility for LATAM, South Africa, Pakistan, and Eastern Europe.
  • Working hours aligned to U.S. client business hours.
  • Clear career progression into Senior Operations Coordinator, Operations Manager, Business Operations Manager, or Chief of Staff.

Interested in this position?

Apply directly on the company website

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